ppAtolls is the world’s largest community-driven shopping platform, active in 20+ markets. We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at general scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading. /ph3About This Role /h3pWe are looking for an Intern Customer Success Agent to join our Customer Support team from the Madrid Office. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care. You will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls’ platforms. /ph3Benefits /h3ulliA culture that cherishes your individual and professional development (Internal Mobility) /liliAn open-minded team that embraces new ideas, perspectives, and methodologies /liliFlexible hybrid working scheme /liliLearning budget + Internal trainings /liliMental Health Coaching /liliGlobal and Local get-togethers /liliCloud-based company /li /ulp*These are global benefits that apply to all employees, with additional local perks based on your location. /ph3Responsibilities /h3ulliSupport customer requests through different channels, including support tickets, emails, and other customer communication platforms /liliInvestigate customer issues, provide clear solutions, and follow up on pending cases until resolution /liliCollaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to elevate issues, coordinate solutions,



and improve the overall customer journey /liliIdentify, document, and report technical issues, recurring problems, and process improvements to the relevant teams /liliReview customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation /liliIdentify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication /li /ulh3Your Profile /h3ulliGood organisational skills and ability to manage multiple priorities /liliAttention to detail when analysing cases and tracking follow-ups /liliTeam-oriented mindset with the ability to collaborate across different departments /liliProblem-solving attitude and ability to identify opportunities for improvement /liliAbility to work independently while contributing positively to team objectives /liliStrong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations /liliBonus point if you speak Catalan, or any other language /li /ulh3Our Hiring Process /h3ulliTA Call : Meet one of our Talent Experts and get to know Atolls better /liliTechnical Round : Language test /liliFinal Round : Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager /li /ulpIt varies from 1 to 3 interviews *Some processes might slightly change according to needs /ppAt Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. /p /p #J-18808-Ljbffr

📌 Intern Customer Support Agent (m/f/x) (Madrid)
🏢 Doist
📍 Madrid