ph3About Ingram Micro /h3 pIngram Micro powers the global IT ecosystem, helping businesses realize the promise of technology. With unmatched reach spanning over 90% of the world’s population, a diverse solutions portfolio, and our digital platform Ingram Micro Xvantage™, we connect technology vendors, partners, and customers worldwide. /p h3Position Overview /h3 pWe are seeking a Senior Technical Support Engineer to provide expert-level support across Azure, AWS, and ERP-integrated environments. In this role, you will own escalated technical issues, drive root cause determination and resolution, and act as the technical authority for complex customer challenges. You will lead critical incident response, collaborate across Engineering, Product, and ERP/SAP teams, and deliver operational insights that improve reliability, performance, and customer satisfaction. If you are passionate about customer success, eager to learn new technologies, and committed to excellence in a dynamic, multicultural environment, we’d love to have you on our team. /p h3Key Responsibilities /h3 bAdvanced Technical Support Escalations /b ul liTroubleshoot and resolve advanced issues across Azure/AWS services. /li liReduce the volume of vendor escalations by providing expert‑level guidance and diagnosis. /li liSupport hybrid, multi‑cloud, and on‑premises integrations. /li /ul bERP SAP Integration Support /b ul liTroubleshoot cloud‑to‑ERP integration issues, including SAP, SAP‑BRIM, and other ERP systems. /li liEnsure system stability, accurate data flows, and reliable financial operations across integrated platforms. /li /ul bIncident Problem Management /b ul liDiagnose outages, performance degradation, and configuration errors using logs, monitoring tools, and RCA practices. /li liAct as first responder for outages and critical events.



/li liLead bridge calls and drive rapid service restoration. /li liPerform trend analysis to eliminate recurring issues. /li /ul bCloud Platform Expertise (Azure AWS) /b ul liProvide expert guidance on Azure configurations, best practices, and cloud adoption patterns. /li liProvide technical leadership on configuration, security, cost optimization, and performance. /li liAssist customers with cloud adoption architecture and remediation guidance. /li /ul bRoot Cause Determination Resolution (RCA) /b ul liLead deep technical investigations for high‑impact or recurring incidents. /li liProduce actionable RCA documents and partner with Engineering/Product to prevent future occurrences. /li liDrive long‑term resiliency improvements across cloud and ERP‑integrated environments. /li /ul bDocumentation, Knowledge Sharing Process Improvement /b ul liMaintain SOPs, KB articles, and runbooks. /li liMentor junior engineers. /li liImplement enhancements that improve FTR and reduce MTTR. /li /ul bCross‑Functional Collaboration /b ul liWork with Engineering, Product, Development, Vendor teams, and ERP/Finance stakeholders. /li liImprove workflows and operational coordination. /li /ul h3Knowledge And Skills /h3 ul li5+ years in cloud support engineering, technical support, cloud operations, or SRE‑adjacent roles. /li liExperience troubleshooting SaaS‑based cloud solutions. /li liHands‑on expertise with Microsoft Azure (VMs, Storage,



Networking, Entra ID) and AWS (EC2, S3, RDS, VPC, Lambda). /li liSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL. /li liExperience with SAP core modules, SAP‑BRIM, or other ERP/Finance systems, including understanding of data flows and integrations. /li liStrong troubleshooting ability across APIs, networking (DNS/HTTP/HTTPS/TLS), identity, OS (Linux/Windows), and cloud services. /li liScripting skills in PowerShell and/or Python (Bash a plus). /li liExperience with monitoring tools (e.g., Datadog, Zabbix, Azure Monitor, CloudWatch). /li liSolid understanding of ITIL processes: Incident, Problem, Change, RCA. /li liExceptional communication skills and a customer‑first mindset. /li liAbility to operate effectively in fast‑paced, general, high‑pressure environments. /li liBachelor’s degree in Computer Science, Information Systems, or equivalent. /li /ul h3Nice‑to‑Have specializations /h3 ul liIn‑depth SAP BRIM experience (FICA, CI) or SAP FICO. /li liInfrastructure as Code (Terraform, CloudFormation). /li liContainer and orchestration technologies (Docker, Kubernetes). /li liAzure/AWS cloud certifications. /li liITIL Certification (Foundation or higher). /li liMicrosoft 365 and Entra ID enterprise experience. /li liCloud cost optimization framework experience (e.g., rightsizing, modernization assessments). /li /ul h3Equal Opportunity Statement /h3 pIngram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. /p pThis is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. /p /p #J-18808-Ljbffr

📌 Senior Technical Support Engineer (Barcelona)
🏢 Ingram Micro
📍 Barcelona