ph3Position Overview /h3 pOur Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a integral team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities. /p h3Responsibilities /h3 ul liSupport customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution /li liCollaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance) /li liCommunicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback /li liTake part in support-related projects to allow you to use your unique skill set and improve our team /li liEmbody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals - CSAT, quality, productivity, adherence and more) /li liYou are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality.



You have a continuous improvement mindset and an abundance of ideas /li /ul h3Minimum Qualifications /h3 ul li1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force /li liExperience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience /li liPrevious experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive /li liHave a collaborative and consultative work style with and elevated level of integrity and accountability /li liExperience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things /li liEnglish Mandatory /li /ul h3About Autodesk /h3 pWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. /p h3Salary transparency /h3 pSalary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /p h3Sales Careers /h3 pWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: /p h3Belonging /h3 pWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: /p /p #J-18808-Ljbffr

📌 Customer Support Associate (English Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona