ppAre you ready to unlock your potential? /p pAt Straumann Group we’re on an exciting journey of growth, innovation, and impact — driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. /p pHere, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own. /p h3Introduction /h3 pAs a Customer Service Specialist within our Connected Customer Solutions team, you will be the first point of contact for dental professionals using Straumann Group’s digital solutions. /p pYou will support customers with technical inquiries, digital workflows, and operational questions, ensuring a smooth and high-quality service experience. Working closely with Sales, Product Management, Production, and global Support teams, you will play an important role in strengthening customer relationships and advancing digital dentistry solutions across markets. /p h3Your Role /h3 pbIn This Temporary Position, You Will /b /p ul liProvide first-level support for Straumann Group digital solutions (including UN!Q, Smile in a Box, Smilecloud, centralized services, AXS, Createch/Simeda). /li liRespond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.



/li liTroubleshoot issues related to ordering, connectivity, system access, and platform usage. /li liGuide customers through digital workflows, including 3Shape and Exocad. /li liSupport onboarding and training of customers in digital processes. /li liCollaborate cross-functionally to ensure clear communication and effective issue resolution. /li liAccurately document customer interactions within support systems. /li liAddress feedback and complaints constructively, focusing on sustainable solutions. /li liContribute to continuous improvement initiatives within the customer support journey. /li /ul h3Your Profile /h3 h3Must-Have /h3 ul li2–3 years of experience in customer service, technical support, or a comparable role. /li liProfessional fluency in Spanish and English (written and spoken). /li liProfessional fluency in Italian or French (written and spoken). /li liConfidence working with digital tools and technical systems. /li liStrong communication and structured problem-solving skills. /li liAbility to work independently while collaborating effectively within a integral team environment. /li /ul h3Nice to Have /h3 ul liBackground in dental technology, dental practice, or laboratory environments. /li liExperience with 3Shape and/or Exocad. /li liAdditional language skills (e.g., German or Portuguese). /li /ul pAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. /p /p #J-18808-Ljbffr

📌 Customer Service (Madrid)
🏢 Straumann Group
📍 Madrid