h3Customer Success Manager in Spain (SaaS Product Vertical) /h3pJob Openings Customer Success Manager in Spain (SaaS Product Vertical) /ph3About the job Customer Success Manager in Spain (SaaS Product Vertical) /h3h3Job brief /h3pOur client is an AI-driven technology company that carries "beauty" as its core idóneo, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services. /ppAs its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries. /ppThe main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. /ph3Job Highlights: /h3ulliAn interesting and ambitious role in a successful international company. /liliProduct portfolio with advanced technology, reliable quality, and brand influence. /liliProvide competitive salary that matches experience and position.



/li /ulh3Responsibilities /h3ulliDrive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings; /liliGuide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation; /liliPartner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives; /liliCoordinate internal resources to support product delivery, implementation, and deployment; /liliIdentify and analyze customers needs to help the internal team improve product offering; /liliOutput and share customer success stories and best practices in the industry; /liliMaintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers. /li /ulh3Requirements /h3ulliBachelor degree or above; /liliAt least 5 years of B2B customer success 、customer service or account management experience in SaaS related fields in Spain; /liliThe deep understanding of the beauty/cosmetics/skincare industry is preferred; /liliNative speakers with good English speaking skills, candidate who can speak Chinese is preferred. /li /ul #J-18808-Ljbffr

📌 Customer Success Lead - SaaS Beauty Tech (Spain) (Madrid)
🏢 Shanghai BSF Human Resources Co.
📍 Madrid