ppRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. /p h3Mission /h3 pThe mission of the Operations Excellence Manager is to support hotel operations in driving performance, process optimization, and sustainable profitability across assigned properties. /p pThe role focuses on identifying, structuring, and executing operational improvement initiatives that enhance efficiency, cost control, guest experience, and employee engagement, fully aligned with the company’s strategic objectives. /p pActing as a catalyst for continuous improvement, the Operations Excellence Manager simplifies and optimizes operational processes, strengthens performance governance, and ensures measurable outcomes through structured project management and disciplined follow-up. /p pThe position also plays a key role in identifying best practices, fostering innovative solutions, and reinforcing a culture of ownership, accountability, and operational excellence across hotels. /p h3Key Roles Responsibilities /h3 h3Strategy Operational Excellence /h3 ul liIdentify and proactively drive process improvements across properties. /li liChallenge existing ways of working and propose innovative, efficient-driven solutions. /li liLead cost optimization initiatives while safeguarding service quality and brand standards. /li liImprove productivity, resource allocation, and operational performance.



/li liSupport General Managers / Managing Directors in achieving budget targets and operational goals. /li /ul h3Process Optimization Continuous Improvement /h3 ul liStandardize and streamline operational processes to reduce variability and inefficiencies. /li liImplement structured continuous improvement frameworks. /li liEnsure sustainable performance improvements through clear governance and follow-up. /li liFoster a culture of proactive problem-solving and performance thinking. /li /ul h3Project Structuring Execution /h3 ul liDefine project scope, objectives, KPIs, timelines, and expected outcomes. /li liLead cross-functional initiatives from diagnosis to implementation and stabilization with full ownership /li liMonitor milestones, manage risks, and ensure measurable impact. /li liEnsure alignment between corporate strategy and property execution. /li liCoordinate with relevant departments (Finance, IT, Commercial) to ensure integrated execution. /li /ul h3Ownership, Leadership Communication /h3 ul liDrive accountability and execution discipline across stakeholders. /li liCommunicate clearly and confidently with senior leadership, General Managers, and owners. /li liInfluence decision-making through data analysis, operational credibility, and structured thinking.



/li /ul h3Core Competences /h3 ul liProactive Strategic Thinking /li liProcess-Oriented Continuous Improvement Mindset /li liStrong Focus on Cost Efficiency Optimization /li liStructured Project Management Execution /li liHigh level Ownership Accountability /li liLeadership Influencing capabilities /li liStrong Analytical skills KPI-Driven Approach /li liClear Effective Communication /li /ul h3Job Requirements /h3 ul liMinimum of 5 years of professional experience leading multi-unit operations (Hotels, Restaurants, retail spaces, etc) or demonstrable experience in managing transformational projects with a clear focus on delivery and execution. /li liFluency in English language, knowledge of another language/s as an asset /li liStrong business acumen and solid decision making and problem-solving skills /li liExcellent written, verbal communication and organization skills /li liAdvanced Power Point and Excel skills. Experience with Power BI is considered a plus /li liDeep understanding of business drivers/KPIs: conversion flow through, fixed vs variable cost structure implications and ability to quickly identify the major performance gaps through structured analysis of large data sets. /li liHigh Project Management skills and ability to run several projects at the same time, keeping up with deadlines and coordinating cross functional teams /li liAbility to solve problems under time constraints in a fast-paced environmentWillingness to travel (estimated 30%) /li liHospitality industry will be considered a plus, but it is not required. /li /ul h3Benefits /h3 ul liEnjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide /li liGuaranteed minimum of 30% off for your Friends Family /li liExclusive Discounts on Breakfast, Food Beverage, Spa and more /li /ul pThe description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. /p /p #J-18808-Ljbffr

📌 CSO Operations Manager (Madrid)
🏢 Radisson Hotel Group
📍 Madrid