ph3Overview /h3pPepe Jeans - Customer Service Representative with German English /ppAWWG is a leading general fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer. We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience. /ppWhat’s your Mission? /ph3Responsibilities /h3ulliDeliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email. /liliFoster positive customer relationships: Create positive and engaging interactions with customers. /liliProvide expert guidance: Assist and guide customers with all necessary product and service information. /liliResolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections. /liliBuild strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients. /liliExceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards. /liliDeepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge. /liliContinuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements. /li /ulh3Requirements /h3ulliFluency in German English: Fluent in both languages, both spoken and written.



/liliCustomer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets. /liliProfessional demeanour: Calm and composed, able to handle challenging calls professionally. /liliGrowth mindset: Open to feedback and eager to continuously improve performance. /liliOrganized and efficient: Highly organized with the ability to prioritize workload effectively. /liliTeam player: A natural team player who thrives in a supportive and collaborative environment. /liliPassion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction. /li /ulh3Benefits /h3ulliStart Date: 9th of Decembver 2025 /liliHours: 39 hours per week /liliWork Schedule: Monday to Friday between 9:00 am 6:00 pm /liliSalary: €21,446.00 gross per year /liliPerformance Bonus: possibility to earn up €300 bonus based on KPIs performance /liliWork Model: Hybrid (6 days per month at the office) /liliTraining: 2 weeks of training from Monday to Friday, from 9:00 am to 6:00 pm /liliOffice Location: Barcelona (La Sagrera) /li /ulh3Additional Perks /h3ulliCareer Growth: Ongoing training and development. /liliWell-being Support: Confidential counselling and resources. /liliPerks Discounts: Exclusive offers and rewards. /liliHealth Benefits: Discounted health insurance. /liliSkill Development: LinkedIn learning and certifications. /liliReferral Program: Bring a friend and get a referral bonus. /li /ulh3Employment details /h3ulliSeniority level: Entry level /liliEmployment type: Full-time /liliJob function: Customer Service /liliIndustries: Consumer Services /li /ulpGreater Barcelona Metropolitan Area 22 hours ago /p /p #J-18808-Ljbffr

📌 Pepe Jeans - Customer Service Representative with German & English (Barcelona)
🏢 CPM CX Centre
📍 Barcelona