ph3Omega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead. /h3 h3Main Tasks /h3 ul liProvide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions. /li liSupport the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands. /li liDetect and notify risks in the technical management of project/client profitability. /li liEnsure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager. /li liEnsure the fulfillment of the project's technical objectives. /li liEnsure compliance with the agreed software quality standards with Omega's Technical Management. /li liSupervise the effort estimations of the development and support team during the testing phase of a project. /li liCollaborate with the PM/DM in project demos for the client. /li liEnsure the final delivery of technical documentation for a project. /li liParticipate in the development and training of the technical team, advising them to improve their technical skills. /li liIdentify possible technical Up Cross Selling opportunities. /li liIdentify possible methodological improvements for the technical team. /li liCollaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities. /li /ul h3Required Experience /h3 ul li3+ years participating in the full lifecycle of Salesforce.com implementations. /li liExperience in Salesforce.com projects.



/li liExperience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud, /li liExperience with agile methodologies. /li liHigh level of English. /li /ul h3What do we Offer /h3 ul liPermanent contract. /li liFlexible Schedule. We make it easy. Balance your professional and personal life. /li liCertifications plan. Improve your skills and get the official certificate from our main partners. /li liHome Office. You decide and we support you. /li liFlexible retribution (public transport ticket, restaurant ticket, etc.). /li liHealth insurance. /li liOMEGA in action. Our commitment to a better society is not just an intention /li liProfessional development: Evolve, grow and get where you want to go. /li /ul h3About us /h3 pOmega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /p pTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. /p pWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. /p pWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. /p pClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). /p pAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p /p #J-18808-Ljbffr

📌 Salesforce Technical Lead (Madrid)
🏢 Omegacrmconsulting
📍 Madrid