ppLLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally. /p pThe headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico Singapour, and two HUBS in India and China. /p pWe have a integral presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers. /p pbWould you like to join the CS team to continue developing as a professional and be part of Lluch's growth process? /b /p pReporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies. /p pFor that reason, the bfunctions /bto be performed in the position are the following: /p ul liCustomer representative in the organization: intermediary service between customers and other departments of the company. /li liProviding a high level of service by answering customer queries via e-mail and telephone /li liCreation of commercial offers in the system according to customer requirements /li liReceipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment /li liStock control:



analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders /li liManagement and tracking of sample orders according to their typology. /li liSupport and resolution of customer complaints, incidents and returns. /li liConsolidation of loads according to orders in progress /li liCreation and tracking of customer contracts in the system. Periodic review. /li liMaintain and update customer database in SAP. /li liEnsure proactive communication with customer: deadlines, delays, stock availability, etc. /li liHandling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...). /li liComply with the company's occupational health and safety regulations. /li liComply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives. /li /ul h3Qualifications /h3 ul liBusiness degree, FPII or similar (not limited) /li liDesirable: Qualification in perfumes and fragrances, market and applications /li /ul h3Requirements /h3 ul liKnowledge of FF, chemical or similar. /li liAdvanced knowledge of the Office package /li liKnowledge of SAP /li liKnowledge of International Trade (INCOTERMS) /li /ul h3Languages /h3 ul liSecond European language (French, German or Italian) at an advanced level, preferable /li /ul h3Experience /h3 ul liFrom 2 years of experience in a similar position /li /ul pLluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours. Apply to apply and join a growing multidisciplinary team. /p pWe are waiting for you! /p pHR People Culture dpt. at Lluch Essence /p /p #J-18808-Ljbffr

📌 Customer Service Agent (Barcelona)
🏢 Lluch Essence
📍 Barcelona