Job Summary: We are seeking a detail-oriented and
customer-focused Reservations Agent fluent in German and English to
join our reservations team. In this role, you will handle bookings,
respond to customer inquiries, and provide an excellent service
experience for both German- and English-speaking customers. This
position is idóneo for someone with a passion for hospitality,
travel, or customer support. Key Responsibilities: Manage and
process reservations via phone, email, and online platforms in both
German and English. Provide accurate information on availability,
pricing, policies, and services. Assist customers with booking
modifications, cancellations, and special requests. Handle payment
processing, confirmations, and follow-up communication. Resolve
customer inquiries and complaints in a timely and professional
manner. Maintain updated knowledge of company offerings,
promotions, and procedures. Collaborate with other departments
(e.g., front desk, sales, operations) to ensure smooth guest
experiences. Maintain records and update reservation systems
accurately. Required Qualifications: Fluent in German C2 or




native-level and English (written and spoken). Previous experience
in reservations, customer service, hospitality, or travel is
preferred. Excellent communication and interpersonal skills.
Ability to multitask and work under pressure in a fast-paced
environment. Strong attention to detail and organizational skills.
Proficiency with reservation or booking systems (e.g., Opera,
Amadeus, Sabre, or similar) is an advantage. Preferred Skills:
Knowledge of the travel or hospitality industry. Sales skills or
experience in upselling and cross-selling. Familiarity with CRM
systems and booking platforms. Flexibility to work weekends,
holidays, or shifts if required. What We Offer: Competitive salary
and performance-based incentives. Training and development
opportunities. A multicultural and supportive work environment.
Career growth within an expanding company. Travel or accommodation
discounts (if applicable). If you enjoy helping people plan
memorable experiences and speak both German and English, wed love
to hear from you!

📌 Reservations Agent for German and English speaker (Málaga)
🏢 Cross Border Talents
📍 Málaga