ppSprinklr is an AI‑native Unified Customer Experience Management platform that helps brands deliver unified, personalized experiences at scale. /ph3What you will do /h3ulliEnsure Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use‑cases, industry, and best practices. /liliAct as the day‑to‑day internal escalation point and primary client contact, ensuring optimal client service regarding platform performance, functionality, enhancements, and configuration. /liliConfigure the Sprinklr product for various brands and industries following high standards of delivery and quality. /liliCollaborate with the team to develop best practices on product configuration and continuously improve adoption. /liliProvide social insights and recommendations to support clients’ business practices. /liliDesign and configure the appropriate Sprinklr solution to meet all requirements based on best practices and clients’ custom needs. /liliPerform health checks of existing customers in need of platform upgrades and suggest solutions aligned with best practices and client needs. /liliEnsure that all client users during onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. /liliExecute platform deployment in a way that anticipates future client needs or business requirements. /liliProvide consulting advice to clients about the Sprinklr platform during different phases of project implementation. /li /ulh3What makes you qualified? /h3ulliStrong analytical and problem‑solving skills. /liliExcellent communication skills in Spanish and English, both written and verbal. /liliA drive to dig into the details of a system or process to solve customer problems. /liliDesire and ability to rapidly learn a wide variety of new technical skills. /liliSelf‑motivated, takes initiative, assumes ownership.



/liliAbility to work in a highly collaborative and fast‑paced environment. /liliEnthusiastic, professional, with a focus on customer success. /liliExcellent listening skills to fully understand the customer value requirements. /liliPassion for solving client challenges and commitment to client delight. /liliStrong customer handling skills and willingness to serve customers across various time zones. /liliSpanish English business proficiency mandatory. /li /ulh3Technical Skills /h3ulliExperience deploying Voice and Non‑Voice Contact Center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, etc. /liliGood knowledge of voice protocols: TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. /liliKnowledge of CTI or Voice recording products. /liliExperience on VOIP, Dialer, ACD, IVR, SBC, exposure to video conferencing, IM, voicemail, DID, carriers. /liliKnowledge of UCaaS, CPaaS platforms, cloud, contact center integrations such as Microsoft Teams, Wireshark, etc. /liliFamiliar with Salesforce Service Cloud or similar CRM systems, KB systems, and customer portals for case management. /liliExperience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols and RTP packets. /liliExperience in Groovy and JavaScript. /liliCustomer‑obsessed mindset to deliver value and ability to adapt and operate effectively in ambiguous or rapidly changing environments. /liliCapable of working effectively under tight deadlines and juggling several assignments simultaneously. /li /ulpWe will not consider applicants who require visa sponsorship or work‑authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. /ppSprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process. /p /p #J-18808-Ljbffr

📌 Implementation Consultant - Lead (Madrid)
🏢 Sprinklr Software Iberia
📍 Madrid