ppAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. /p pOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. /p pAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. /p pAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. /p h3How we work at Aircall /h3 pWe’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. /p pWe're looking for a curious Product Manager Intern to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day. /p h3Key Responsibilities /h3 ul liMeet directly with customers to gather feedback, discuss pain points, and validate potential improvements. /li liSynthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap. /li liPartner with Product,



Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency. /li liAlign dependencies and facilitate tradeoff discussions with stakeholders across product areas. /li liFollow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner. /li liContribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market. /li /ul h3Product Analysis Optimization /h3 ul liGather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback). /li liIdentify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences. /li liUse modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights. /li /ul h3Monitoring Performance /h3 ul liResearch, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability). /li liCollaborate with teams to define and monitor KPIs aligned with product goals. /li liHelp set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making. /li /ul h3Qualifications /h3 ul liMaster's student (1st or 2nd year) from an engineering or business school. /li liComfortable running customer conversations — asking good questions, listening carefully, and following up. /li liComfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders. /li liA first experience (internship) in a product or project team is a plus. /li liKnowledge of SaaS, product development cycles, and our business is a plus. /li /ul ul liKey moment to join Aircall in terms of growth and opportunities /li liOur people matter,



work-life balance is important at Aircall /li liFast-learning environment, entrepreneurial and strong team spirit /li liCompetitive salary package benefits /li /ul h3DEI Statement: /h3 pAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. /p pWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. /p pWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. /p pWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. /p pDo you currently have the right to work in Spain or France? * Select... /p pDo you currently live in Spain or France? * Select... /p pWill you now or in the future require sponsorship to work for an employer in Spain or France? * Select... /p pIf you will require sponsorship please provide details on the type of sponsorship, timing of when you will require sponsorship, and any additional information that Aircall may need to know in determining whether or not we will be able to provide sponsorship. /p pIf you are currently residing outside the hiring location, are you willing to relocate for this role? Select... /p pThis role requires you to work in-person, in the office, are you comfortable with this? Select... /p /p #J-18808-Ljbffr

📌 Product Manager Intern (Madrid)
🏢 Aircall.io
📍 Madrid