We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That's why strong businesses need strong people.
Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
Now we're looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.
Your daily adventures include: Monitoring VIP Managers' communication across all customer interaction channels and evaluating service quality;
Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
Creating guides, communication standards, and best practices for working with VIP clients;




Analyzing weak points in customer communication and suggesting practical improvements and solutions;
Working closely withthe VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
Participating in thedevelopment of VIP customer experience strategy and contributing ideas for service enhancement;
Ensuring that communication standards align with the company's premium service expectations and business goals;
Tracking communication quality trends and identifying opportunities for process optimization and team development
Requirements What makes you a great match: Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
Strong understandingof premium customer service and personalized communication approaches;
Ability to provide constructive, actionable, and well-structured feedback;
Experience building onboarding, training, quality control, or team development processes;
Excellent communication and interpersonal skills with high attention to detail;
Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
Ability to work independently and maintain high quality standards in a fast-paced environment;
English level: B2+ (required);
Fluent in Ukrainian;
Benefits Adaptable

📌 Vip Quality Control Manager (Madrid)
🏢 Gypsy Collective
📍 Madrid