ppWe are a general company focused on developing the best fulfillment delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations. /p h3Profile /h3 pAs our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients. /p h3Key Responsibilities /h3 ul liAnalyze data related to product usage to bring new insights to the client in order to improve their operational goals. /li liDeliver training to clients on our functionalities and explain how to configure our software. /li liResolve doubts on product usage/configuration/etc. /li liCarry out weekly follow up calls with our clients. /li liEscalate product or customer issues that need to be addressed by customer success managers. /li liCreate documentation, presentations, user manual and other resources to help clients use the product effectively. /li liAccurately record meeting minutes, including key points discussed, decisions made,



actions agreed upon and deadlines set during the meetings. /li /ul h3Your SuperPowers /h3 ul liYou took classes related to operations/logistics at university /li liYou are an ops lover: Ask smart questions about the operation /li liManagement of tools for data analysis: Excel /li liExcellent communication and organizational skills /li liBe a results-driven person /li liAdvance English /li liAbility to perform well under high-pressure environments /li liWe would extra love it if you have customer-facing experience /li /ul h3What we bring to the table /h3 ul liHybrid Work: A balance of remote work and weekly office collaboration /li liPaid time off (PTO) for 30 days. /li liGrowth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role /li liHealth insurance: Get the attention and care that you deserve. Available in some countries. /li /ul /p #J-18808-Ljbffr

📌 Operations Expert (Barcelona)
🏢 Instaleap
📍 Barcelona