ppThe Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme. /p h3What will be your mission? /h3 pThe Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is adecuado for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme. /p h3What will you do? /h3 pSupport to Loyalty Team /p ul liAssist Loyalty Team in daily tasks, projects, and communications. /li liHelp coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives. /li liContribute to the preparation and updating of training materials, guidelines, and internal documentation. /li liContinuous support on Local offers publishing and follow up with hotels /li liCoordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals /li /ul pDocumentation Reporting /p ul liMaintain updated documentation to support internal processes and reporting requirements. /li liSupport in preparing performance reports and loyalty action plans /li liAssist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.



/li /ul pJIRA Ticket Management /p ul liManage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution. /li liLiaise with relevant teams to track progress and escalated issues as needed. /li /ul h3What are we looking for? /h3 pEXPERIENCE /p ul liNo required. /li /ul pQUALIFICATIONS /p ul liCurrently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field. /li liProficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus. /li /ul pPREFERRED SKILLS /p ul liStrong organizational skills and attention to detail. /li liAnalytical mindset with the ability to handle data and reporting tasks. /li liGood communication skills in English and Spanish. Additional language is a plus. /li liProactive, eager to learn, and able to work both independently and as part of a team. /li liInterest in loyalty programmes, customer experience, or hotel operations is an advantage. /li /ul h3Why choose us? /h3 pAt bMinor Hotels Europe Americas /b we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: /p ul liWorldwide experience - diversity of 150 different nationalities. /li liCareer development opportunities full of national and international challenges. /li liWide range of training programmes to enhance your skills. /li liWellbeing initiatives, including flexible working conditions. /li liTeam member recognition programmes, including Memorable Dates. /li liAbility to make a difference through our sustainability programme and volunteering initiatives. /li liTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. /li /ul /p #J-18808-Ljbffr

📌 Loyalty Trainee - Minor Hotels Eu&Am - Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid