Company Overview
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A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real‑time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

Role Summary

We are seeking a strategic and data‑driven Journey Lead – Move to Cloud DA to define and optimize end‑to‑end customer journeys across our SaaS platform. Aligned with priorities set by the Journey Architect, you will translate business outcomes into structured journeys by defining key Moments of Truth, identifying critical signals, and ensuring they drive the right actions across our agentic and human engagement.

Responsibilities

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- Define key Moments of Truth across the customer journey, aligned with the strategic priorities set by the Journey Architect, to drive Onboarding, Adoption, Expansion, and Renewal.

- Identify the signals that indicate customer progress, risk, and opportunity (product usage, engagement, technical health, etc.).

- Track customer progression across journeys, identifying drop‑offs and opportunities for improvement.

- Contribute to building agentic journeys,



where signals automatically trigger the right action with minimal manual intervention.

- Partner with cross‑functional teams (Sales, CS, Product, Marketing) to align on journey priorities and execution.

- Partner with Agentic Program Managers to translate signals and playbooks into scalable agentic and human‑led initiatives.

- Continuously optimize journeys based on data, performance, and feedback loops in alignment with the Journey Architect.

Qualifications

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- 7+ years of experience in digital experience, customer success, product‑led growth, or a related role.

- Deep understanding of Move to Cloud and Data Analytics journeys (both SaaS and on‑prem).

- Experience with journey mapping and customer experience design, with the ability to translate journeys into signals and actionable engagement strategies.

- Proven ability to lead cross‑functional initiatives and align stakeholders around customer outcomes and execution.

- Strong analytical skills, with experience interpreting data to identify signals, insights, and opportunities for action.

Location

Barcelona, Spain

Benefits

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- Genuine career progression pathways and mentoring programs.

- Culture of innovation, technology, collaboration, and openness.

- Adaptable, diverse, and international work environment.

- Giving back is a huge part of our culture. xhfqzwm Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

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📌 Journey Lead - Mtc Da (Barcelona)
🏢 Qlik
📍 Barcelona