ppbWe are a community open to everyone. One general team where everyone counts. /b Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us? /ph3THE ROLE /h3pAs an IT Service Engineer (m/f/d), you will take ownership of providing high-quality technical support, ensuring the smooth operation and continuous optimization of our workplace IT ecosystem. Beyond troubleshooting complex hard- and software issues, you will play a key role in standardizing service processes, deploying new IT assets, and enhancing user satisfaction across our global teams. Leveraging your strong communication and technical skills, you will ensure seamless digital workflows and act as a reliable partner for end-user IT requests within the Canyon Crew. /ppThis role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling. Therefore, the local team needs you onsite at least 3 times a week. /ph3YOUR JOB AS PART OF THE CANYON CREW /h3ulliIT Support Incident Management: You are responsible for receiving, analyzing, classifying, and processing incoming IT incidents and service requests related to hardware and software (including notebooks/MacBooks, printers, Windows 10, macOS, Microsoft Office 365, intranet, and internet). /liliSystem Administration Maintenance: You handle the support, installation, and maintenance of our server and client systems (Windows 11, macOS, Office 365, Exchange, and SharePoint), as well as the installation, configuration, and troubleshooting of our production and logistics systems.



/liliTicket Management Categorization: You monitor our ticketing system and categorize incoming incidents. /liliSystem Operations Collaboration: As part of our incident management, you work with your team to ensure the smooth operation of our IT systems. /liliIssue Tracking SLA Compliance: You share responsibility for issue tracking and ensuring compliance with our service level agreements (SLAs). /liliOn-Site Support Hardware Procurement: You provide on-site user support and take care of procuring, replacing, and setting up workplace hardware. /li /ulh3How You Become Part Of The Race /h3ulliYou have successfully completed vocational training (optionally with further education) in IT (e.g., IT specialist for system integration, IT systems electronics technician, IT systems or IT business administrator) and ideally have several years of experience in IT support /liliYou are very familiar with Microsoft environments such as Active Directory (Azure on-prem), Office 365, Windows 11, macOS, Windows Server, Exchange, as well as VMware and networking experience supporting and maintaining Google Workspace environments is beneficial /liliExperience in user helpdesk support and telephone-based user assistance, and have worked with a ticketing system /liliBroad knowledge in both hardware and software (including notebooks, printers, intranet, and internet)



/liliIn alignment with the shift-left strategy, you are prepared to familiarize yourself with new services and applications to efficiently resolve support issues. /liliIn your daily collaboration with internal and external stakeholders, you impress with your approachable personality, professional communication, and strong solution-oriented mindset /liliA high level of customer and service orientation, a hands-on mentality, and an independent working style round out your profile /liliVery good German and good English skills (both written and spoken) enable you to communicate effectively within our team and with external partners /li /ulpbPlease note: /b Applications must be submitted in English. /ph3HIGHLIGHTS ON YOUR CANYON TOUR /h3ulliThe Canyon Crew Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority. /liliFeel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey. /liliCompensation Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority. /liliLife-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment. /liliImpact Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you. /li /ul /p #J-18808-Ljbffr

📌 IT SERVICE ENGINEER (M/F/D) (Barcelona)
🏢 Canyon
📍 Barcelona