ppbJoin our Movement and Champion Restaurant Culture! /b /p pAt TheFork we believe that the best things in life happen around the table. /p pAs the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. /p pWe’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. /p pIf you’re passionate about food, technology, and making a real impact, your seat at the table is ready. /p pDiscover life at TheFork /p pAt TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues. As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience. This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses. /p h3What you will do: /h3 ul liManage a portfolio of Michelin-starred and premium restaurants across Spain. /li liBuild trusted relationships with owners, restaurant managers and decision makers. /li liDrive adoption of TheFork products and functionalities to maximize customer success. /li liIdentify opportunities to increase product penetration and revenue growth. /li liReduce churn by proactively identifying risks and delivering tailored action plans. /li liBecome the main point of contact for operational, commercial and product-related topics. /li liCoordinate with Product, Support, Operations and Sales teams to resolve complex customer issues. /li liAnalyze customer performance and recommend strategies to improve bookings, revenue and visibility. /li liLead regular business reviews with strategic customers. /li liShare customer insights internally to influence product improvements and commercial initiatives. /li liEnsure an exceptional customer experience while maintaining high operational excellence. /li /ul h3Who you are: /h3 h3You Must Meet These Critical Qualifications: /h3 ul liC2 level of Spanish and fluent English /li liPrior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued. /li li3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers.



/li liCommercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data. /li liCollaborative team player. /li liStrong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple priorities. /li liExcellent relationship-building, communication, and stakeholder influence skills, with the confidence to navigate challenging conversations. /li liValid driver's license /li /ul h3You Can Impress With These Additions /h3 pFluency in Catalan is a strong plus. /p h3What we offer you: /h3 ul liFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) /li liCompetitive fixed salary and bonus /li liLunch vouchers available for each working day (because yes, we like to try our best restaurants) /li liInternational teams and a multicultural environment spanning 10 offices across Europe /li liHighly inclusive working environment /li liLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /li liContinuous learning and development programs /li liFree access to the Calm app to help you build resilience wherever you are in your mental health journey /li liDedicated parental leave and caregiver leave policies (12 weeks fully paid) /li liA program dedicated to helping you have the best work/life balance /li liHealth insurance fully covered by the company /li liLife Disability Insurance at no cost to the employee /li liAmazing offices with dining, a coffee point on each floor, and leisure area /li /ul pAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. /p pWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences,



so we can collectively continue disrupting the restaurant industry and go from good to great. /p pTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. /p p#LI-MA1 /p pTripadvisor collects your personal data for the purposes of managing Tripadvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Tripadvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. If you join Tripadvisor, the personal data collected will become part of your employment record. In all cases, Tripadvisor will retain your information for a period after your application. Tripadvisor retains this information for various reasons, including in case Tripadvisor faces a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs and also to help us better understand, analyze and improve our recruitment processes. /p pTripadvisor does not disclose your personal data to unauthorized third parties. However, as a general corporation consisting of multiple affiliated companies in various countries, Tripadvisor has international sites and Tripadvisor uses resources located throughout the world. Tripadvisor may from time to time also use third parties to act on Tripadvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Tripadvisor group of companies as well as to third parties acting on Tripadvisor’s behalf, including also transfers to servers and databases outside the country where you provided Tripadvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and to the United States of America, in order to contact your referees or to detect, prevent or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property and safety of Tripadvisor, our users, applicants, candidates, employees or the public or as otherwise required by law. We have put in place adequate safeguards with respect to the protection of your privacy, rights and freedoms, and the exercise of your rights. /p /p #J-18808-Ljbffr

📌 Strategic KAM VIP – Michelin & Top Chef (Madrid)
🏢 The Fork
📍 Madrid