pb About Us: /b /pp INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. /p p The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. /p p We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. /p pb Job Description /b /pp We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The idóneo candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. /p pb We are looking for applicants who are currently based in the Canary Islands /b /p pb You’ll be responsible for:



/b /p pb Customer Service: /b /pulli Respond promptly and professionally to customer questions through chat (Intercom). /lili Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform. /lili Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously. /lili Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. /li /ul pb Collaboration: /b /pulli Work closely with other members of the support team to share knowledge and best practices. /lili Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. /lili Participate in team meetings and training sessions to stay updated on new features, tools, and processes. /li /ul pb Process Improvement: /b /pulli Identify recurring customer issues and suggest improvements to enhance the support process. /lili Contribute to the development and updating of support documentation and resources. /lili Provide feedback to the Support Team Lead on potential improvements to tools and workflows. /li /ul pb Ideally you’ll have:



/b /p pb Education and Experience: /b /pulli Bachelor#39;s degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. /lili at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment. /lili Familiarity with Intercom or similar customer support tools (e.g., Zendesk). /li /ul pb Skills and Competencies: /b /pulli Excellent written and verbal communication skills. /lili Strong problem-solving abilities and attention to detail. /lili Ability to manage multiple inquiries simultaneously in a fast-paced environment. /lili High level of empathy and customer-centric mindset. /li /ul pb Languages: /b /pulli Fluency in English. German, French OR Spanish is also a plus. /li /ul pb What’s in it for you: /b /pulli We are a remote first company allowing our employees to work from home or abroad, b please note that the role is only open to candidates based in the Canary Islands. /b /lili Competitive Salary: A highly attractive compensation package. /lili Professional Growth: Opportunities for career advancement and personal development in a fast-growing company. /lili Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. /li /ul p If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users! /p

📌 Senior Customer Support Agent (Canarias)
🏢 INFINNI
📍 Canarias