ppEterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America. /ppTo describe our workplace culture in a nutshell: we’re demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience. /ppAs one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but within a remote hospitality environment. /ppbResponsibilities /b /ppYour main objective is to deliver a great experience to all our stakeholders. /ppbGuest Relations: /b /pulliLiaising with guests before, during and after stay, by e-mail, WhatsApp and telephone /liliArranging some extra services such as airport transfers and at-home massages /liliCoordinating special guests requests with the local staff in our destinations /liliOverseeing arrival management, ensuring all guest registrations are completed and followed up when needed /liliHandling guest complaints with empathy and professionalism, offering solutions or compensations when appropriate /liliClosing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages /liliCollecting feedback from guests to keep improving our services /li /ulpbConcierge additional services: /b /pulliDeveloping the destinations under your responsibility by: /liulliCreating and updating extra‑service processes /liliKeeping destination pages up to date with new recommendations (restaurants, activities, etc.) /liliActing as the main point of contact for colleagues needing support or information regarding your destinations /libr/ /ul /ulpDepending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. /ppbKEY INFORMATION ON THE POSITION /b /pulliEmployment start:



from September on /liliOffice address: Talent Garden coworking - Carrer de Ramon Turró 169A, Barcelona /liliWork days and work hours may vary, we work in hospitality. You would work every other weekend and have days off during the week in lieu /liliWe have a flexible home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you /liliThe recruitment process in a nutshell: /liulliStep 1: Screening call /liliStep 2: Case study /liliStep 3: Video interview with our Operations Manager Operations Supervisor /liliStep 4: Reference check /li /ul /ulpbAbout You /b /ppThe must-haves: /pulliYou have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel /liliIdeally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company grows /liliYou love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent /liliYou have strong organizational and communication skills, both written and verbal /liliYou are good at managing stress and do not get easily overwhelmed /liliYou are detail-oriented, open-minded and positive /liliYou can multitask and work in an independent way /liliYou have a can-do attitude, are not afraid to take ownership and be versátil /liliYou speak and write English and French perfectly /li /ulpThe nice-to-haves: /pulliYou have worked with Mews before, our amazing Property Management System /liliYou have experience working in operations at a short-term rental company /liliYou are passionate about hospitality and innovation in the industry /liliYou speak Spanish or any other language. /li /ulpbAbout Us /b /ppWe offer a work environment that values and empowers people while fostering personal development.



Our culture is dictated by the following values: /pulliMake Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them /liliQuestion - We don't accept the status quo and look for ways to leverage technology while empowering people /liliSpeak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back /liliThink Big - While staying humble, we aim for the stars and work towards established goals and metrics /liliDon’t Compromise - We are obsessed with quality, like a Swiss watchmaker /liliCare - We care about our team members, our partners and our clients, and make our passion and our work one and the same /li /ulpWe are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience. /ppOh, we’ve got perks. /pulliEmerald Stay membership: /liulliAll-year-round discount of 10% off on Emerald stays /liliDiscount of 50% off on Emerald stays during low season, on selected properties /liliDiscount on services in all our destinations /li /ulliFlexible remuneration (meal card, transport and health insurance) /liliBirthday off /liliFlexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like /liliWell-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary /liliCoaching program for Supervisor level and above from 1st anniversary /liliTeam member referral program /liliProperty referral program /liliYearly team off-site /liliRegular optional team events /li /ulpWe are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company. /ppFeeling aligned? Then we want you on the Emerald Stay team! /ppPowered by JazzHR /pp0EPjomiPPJ /p /p #J-18808-Ljbffr

📌 Operations Executive (Barcelona)
🏢 EMERALD STAY®
📍 Barcelona