p3 days ago Be among the first 25 applicants /ppGet AI-powered advice on this job and more exclusive features. /ppAt Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia. /ppEmpowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. /ppOur team, nearly 300 strong, is based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go. /ppstrongAbout the role: /strong /ppAs a Retention Specialist, your mission is to ensure customer satisfaction and loyalty by efficiently managing churn requests, addressing negative reviews, and preventing unpaid or disputed accounts. You will also proactively engage with customers to mitigate potential churn and develop strategies to enhance retention, ultimately contributing to the company's long-term success. /ppstrongYour mission: /strong /pulliManaging churn requests promptly and efficiently, striving to respond to 100% of requests within 48 hours. /liliProactively engaging with customers to prevent churn requests and address potential concerns. /liliMonitoring and addressing negative reviews on platforms like Trustpilot, Google My Business, etc.,



to bolster our online reputation. /liliImplementing strategies to prevent unpaid or disputed accounts, thereby mitigating the risk of potential "ghost churns." /liliCreating and implementing strategies to minimize churn rates, such as offering incentives, personalized solutions, or special offers to encourage customers to stay. /liliWorking closely with other departments, such as sales, product, and customer support, to ensure a seamless customer experience and address underlying issues that may contribute to churn. /li /ulpstrongAbout you: /strong /pulliYou have solid experience in a client-facing role, ideally in the hospitality industry. /liliExceptional written and verbal communication skills in Spanish, along with proficiency in English. /liliProblem-solving abilities: you often think creatively to come up with solutions that meet the needs of both customers and the company. /liliPersistence and resilience as a Retention Specialist may face challenges in convincing customers to stay. /liliA strong willingness to test, learn, and implement new processes to fulfill this mission. /li /ulpstrongOur Benefits: /strong /pulliExtensive medical and wellness coverage to ensure you’re feeling great physically and mentally. /liliStock Options that ensure you have ownership in our success.



/liliOur beautiful and spacious office is located in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office gatherings, and sunshine with views from the rooftop. /liliMonthly team-building activities, including sailing the Mediterranean Sea, shows like Cirque du Soleil, poetry, cooking, or magic workshops. /liliAccess your salary any day you want, without waiting till the end of the month! /liliFlexible remuneration options for saving on restaurants, kindergarten, transport, and training. /liliExponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities). /liliWe will buy any book you want, plus a deep library for your growth and learning. /li /ulpIf you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be part of our exciting journey at Amenitiz! /ph3Seniority level /h3ulliNot Applicable /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliCustomer Success / Retention /li /ulh3Industries /h3ulliFood and Beverage Services /li /ulpReferrals increase your chances of interviewing at Amenitiz by 2x /ppGet notified about new Retention Specialist jobs in strongBarcelona, Catalonia, Spain /strong. /ppSant Just Desvern, Catalonia, Spain 2 weeks ago /ph3Related jobs: /h3ulliPaid 100€/month Marketing and Customer Relations in a housing agency in Barcelona, Spain /liliGuest Experience Agent - The Barcelona EDITION /liliPaid marketing and customer relations internship in Barcelona, Spain /li /ulpWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Retention Specialist - Spanish Market (Barcelona)
🏢 Amenitiz
📍 Barcelona