ppbPayXpert /bis a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all. /p pWe have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape. /p pThe Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast-paced, technology-driven environment. /p pThe role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consistent and high-quality service experience across the customer lifecycle. /p pCombining operational leadership with strong technical understanding, the position requires the ability to engage in technical troubleshooting when needed, interpret integration behaviour, and support teams in resolving complex issues. /p pWorking closely with cross-functional stakeholders, the role plays a key part in strengthening processes, improving service delivery, and building scalable support capabilities aligned with business growth. /p h3Key Responsibilities /h3 ul liLead and develop a multi-level customer support function,



ensuring effective collaboration across frontline and technical support teams /li liOversee the resolution of customer incidents, ensuring issues are handled efficiently, prioritised appropriately, and escalated when required /li liAct as a senior point of escalation for complex or high-impact technical cases, supporting teams in diagnosis and resolution /li liMaintain the ability to engage directly in technical troubleshooting when needed, including analysing integrations, reviewing logs and interpreting API behaviour /li liEnsure a high standard of support during merchant onboarding and post-go-live phases, contributing to a smooth and reliable customer experience /li liMonitor operational performance through defined KPIs, identifying trends, risks and opportunities for improvement /li liWork closely with Engineering, Product and other internal teams to ensure alignment between technical capabilities and customer needs /li liDrive continuous improvement across processes, tools and workflows, enhancing efficiency and service quality /li liSupport the development of internal knowledge, documentation and best practices to strengthen overall team capabilityContribute to building a scalable,



structured and high-performing support organisation in a fast-paced environment /li /ul h3Requirements /h3 ul liBachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) /li li6–8+ years of experience in technical support, integrations, or fintech environments /li li3–5+ years of experience managing customer support or technical teams /li liExperience working with support tools, CRMs or ticketing systems /li liExperience in high-growth or international environments is a strong plus /li liFluent English required (French is a plus) /li liPayment gateways and acquiring /li liAPIs and integration patterns /li liIncident management and escalation handling /li liRoot cause analysis in technical environments /li liCross-functional collaboration /li /ul h3Compensation Stability /h3 ul liCompetitive salary package with a permanent contract /li liFlexible working hours and a wellbeing-focused intensive summer schedule. /li liInternational, diverse and collaborative teams across Spain, France the UK /li liRegular engagement events to build strong connections /li liReal ownership and visible impact on key HR initiatives /li liContinuous learning opportunities tailored to your development plan /li liFree language courses (Spanish, French, English) to support your global career /li liInvolvement in exciting and innovative fintech projects /li /ul h3Recognition Rewards /h3 ul liEmployee referral bonus program /li /ul pWe believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a adaptable and healthy working environment, and general equality in the workplace. /p /p #J-18808-Ljbffr

📌 Technical Customer Support Manager (Barcelona)
🏢 Payxpert
📍 Barcelona