Position: Customer Experience Specialist Location:
Valencia, Spain Employment type: Full-time Remuneration: Base
salary. DUTIES AND RESPONSIBILITIES: Communicate with customers
through various channels such as phone, email, chat and social
media Showcase extraordinary communication skills such as
listening, empathy and can personalize every customer conversation
Guide customers with their questions and ensure they are offered
the right solution leaving a big smile on their face Identify and
address customer needs to escalate internally to improve and/or
develop processes Thrive for sky-high performances focusing on the
most important KPIs: Customer Satisfaction, quality and
productivity Maintain customer satisfaction and retention through
impactful customer experience REQUIREMENTS: Native / fluent in
Dutch both oral and written. Fluent in English (at least B2 level)
Previous working experience in hospitality or other customer facing




roles is a plus Excellent communication skills with the ability to
listen and show empathy You thrive for teamwork and fun and are
part of the community Adaptable and able to work in a fast paced
working environment Autonomous, able to work independently as well
as part of a team Tech savvy and familiar with Google Suite, MS
office and CRM tooling Customer-focused, always have the customer's
best interest in mind. BENEFITS: Excellent remuneration package
based on experience, skills and performance Health insurance Free
lunch Spanish lessons Bootcamp twice a week Drinks every Friday Be
part of a dynamic and creative team with positive and friendly
atmosphere Guidance and tools to reach your full potential And many
more!!!

📌 Dutch speaking Customer Experience Specialist forValencia (Valencia)
🏢 The lemon Consulting
📍 Valencia