ppAt Element Logic, we develop software that powers some of Europe's most advanced automated warehouses. When our customers experience critical issues, our Support team is there to solve complex problems, restore operations, and continuously improve system performance. /p pWe’re now looking for an Incident Support Specialist to join our Customer Success Support team in Spain. You'll become our local software support specialist while working closely with experienced colleagues across Norway, Sweden, Denmark, and Germany. Although you are based in Spain, you'll be part of an international team that collaborates daily to support customers across Europe. /p pThis is not a traditional helpdesk role. We’re looking for someone who enjoys technical problem‑solving, understands how business‑critical systems work, and takes ownership when customers need expert support. The role starts with first‑line incident support while you learn our software solutions. As your knowledge grows, you'll transition into second‑line support with greater responsibility for advanced troubleshooting, root‑cause analysis, integrations, and system optimization. /p h3What You’ll Do /h3 ul liResolve incidents affecting customers’ warehouse operations. /li liInvestigate root causes and deliver long‑term solutions—not just quick fixes. /li liSupport and troubleshoot our software solutions, including eOperator and eController. /li liAnalyse SQL databases and investigate integrations between systems. /li liIdentify opportunities to improve system performance and stability. /li liCreate documentation, FAQs, and training material that strengthen knowledge sharing.



/li liWork closely with consultants, developers, and Customer Success teams across Europe. /li liParticipate in major incident response and escalation activities. /li /ul h3Who We’re Looking For /h3 pWe’re looking for someone who combines technical curiosity with professional maturity. You enjoy understanding how software, databases, and integrations work, and you’re comfortable working directly with customers and taking ownership when critical incidents occur. You’re confident, analytical, and motivated by solving complex technical problems. Rather than applying quick fixes, you investigate root causes and cultivate lasting solutions, continuously improving system performance. /p h3You Likely Have /h3 ul liExperience in technical support, application support, or a similar IT role. /li liAn IT-related education or equivalent practical experience. /li liExperience working with SQL databases and queries. /li liExperience with system integrations. /li liProgramming knowledge, preferably .NET/C#, is an advantage. /li liUnderstanding of logistics, warehouse operations, or business processes is beneficial. /li liFluency in both Spanish and English. /li /ul h3To Succeed In This Role,



You’ll Be /h3 ul liAnalytical and naturally curious. /li liComfortable taking ownership of technical challenges. /li liCalm under pressure when incidents occur. /li liStructured and detail‑oriented. /li liA strong communicator who can explain technical topics clearly. /li liCollaborative and eager to share knowledge. /li liMotivated by continuous learning and improvement. /li /ul h3What Does Element Logic Offer? /h3 ul liA Great Place to Work® – certified company, recognized for our culture and employee experience. /li liA fast‑growing business unit with 400% growth in two years. /li liWork‑life balance and flexibility through a hybrid work model. /li liThe option to work in our Madrid or Barcelona offices – you can choose where you work. /li liIndividual skills development plans. /li liMarket‑competitive salaries, benefits, and health insurance. /li /ul pPlace of work: Madrid or Barcelona /p pStart date: To be agreed upon /p pForm of contract: Permanent employment /p pAt Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences. /p /p #J-18808-Ljbffr

📌 Incident Support Specialist (Cornellà de Llobregat)
🏢 Element Logic®
📍 Cornellà de Llobregat