ppApply for Sr Business Analyst MX at Delivery Hero in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. /ph3Company Description /h3pGlovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. /ph3Job Description /h3pYour work-life opportunity: As a Sr Analyst in the Rider Service team you will be the analytical partner that the teams building our rider self-service tools and agent support experience depend on every day. You will own the numbers globally, track what works and what does not, and conduct the deep dives that uncover what the surface-level data never shows. Your work will have a direct line to how we run rider operations on the ground: the insights you surface will shape not just the tools riders use, but the way we operate across 20+ countries. We are looking for someone with a proactive mindset, strong analytical instincts, and the drive to turn complex, messy data into decisions that actually improve the rider experience. Be a part of a team where you will: /pulliAnalyse data obsessively to identify trends and build actionable strategies across rider service and support operations. /liliTrack and report on key metrics including rider contact ratio, agent productivity, resolution rates, cost per contact, and in-app satisfaction indicators. /liliConduct root cause analyses on service degradations and deep dives on rider service performance to uncover non-obvious patterns. /liliTrack test results and measure the impact of initiatives run by the self-service and agent experience teams. /liliBuild scalable outputs including dashboards, structured reports,



and reusable frameworks that enable project managers to make faster and better-informed decisions. /liliCollaborate closely with self-service and agent experience project managers to co-define problems, surface opportunities, and deliver data-driven recommendations independently. /liliWork with local Operations teams across integral markets to ensure analytical outputs translate into operational impact. /liliUse data visualisation skills to communicate insights clearly and tell a coherent story from data to recommendation. /li /ulh3Qualifications /h3pWhat you will bring to the ride: /pulliBachelor's degree in Business, Engineering, Mathematics, Statistics or a related field /lili3+ years of experience in a data analytics role; experience in operations, tech, marketplace, or logistics-related businesses is a plus /liliSQL proficiency: able to write reusable, readable queries leveraging joins, aggregations, and native database functions, working with mid- to large-volume datasets independently /liliProficiency in data visualisation tools such as Tableau, Looker, or PowerBI Excel / Google Sheets proficiency /liliStrong business acumen: solid understanding of marketplace or platform business models, operational KPIs, and their key drivers /liliExcellent communication skills in English, with the ability to present insights clearly to non-technical stakeholders /liliDemonstrated stakeholder management experience:



able to co-discover root causes with business partners and deliver analytical outputs autonomously /liliProactive approach, strong organisation skills, and obsession with detail /liliAbility to manage multiple tasks, prioritise workload, and thrive in a fast-paced environment /liliNice to haves: Python for automating processes, building visualisations, or creating interactive reports /liliPrior experience in marketplace, food delivery, logistics, or gig economy businesses (e.g., Uber, Wolt, Bolt, Deliveroo, Rappi, Amazon) /liliFamiliarity with rider or courier operations metrics /liliExperience working in a global or multi-market environment /liliProject management experience /li /ulh3Additional Information /h3pAt Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. /ppHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. /ppWe know that the best ideas come from a mashup of brilliant diverse minds. /ppThis is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. /ppWe will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. /ppFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). /ppSo, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Eurostaffs and website! /p /p #J-18808-Ljbffr

📌 Sr Business Analyst MX at Delivery Hero (Barcelona)
🏢 Delivery Hero
📍 Barcelona