ppbWe're Gypsy Collective. /b The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That's why strong businesses need strong people. /ppbGypsy Collective /b is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions. /ppbNow we're looking for a /b bVIP Quality Control Manager /b to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels. /ph3Your daily adventures include: /h3ulliMonitoring VIP Managers' communication across all customer interaction channels and evaluating service quality; /liliProviding detailed and constructive feedback to improve communication style, tone of voice, and customer approach; /liliDeveloping and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency; /liliCreating guides, communication standards, and best practices for working with VIP clients; /liliAnalyzing weak points in customer communication and suggesting practical improvements and solutions; /liliWorking closely with the VIP team through regular 1:1 sessions, coaching,



and continuous support to improve service quality; /liliParticipating in the development of VIP customer experience strategy and contributing ideas for service enhancement; /liliEnsuring that communication standards align with the company's premium service expectations and business goals; /liliTracking communication quality trends and identifying opportunities for process optimization and team development /li /ulh3Requirements /h3h3What makes you a great match: /h3ulliExperience working with VIP clients in gambling, betting, luxury, or similar high-end service industries; /liliStrong understanding of premium customer service and personalized communication approaches; /liliAbility to provide constructive, actionable, and well-structured feedback; /liliExperience building onboarding, training, quality control, or team development processes; /liliExcellent communication and interpersonal skills with high attention to detail; /liliStrong analytical mindset and ability to identify communication gaps and improvement opportunities; /liliAbility to work independently and maintain high quality standards in a fast-paced environment; /liliEnglish level: B2+ (required); /liliFluent in Ukrainian; /li /ulh3Benefits /h3ulliFlexible payment options: choose the method that works best for you /liliFinancial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care /liliLearn grow: We cover courses and certifications — and offer real opportunities to grow your career with us /liliBenefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more /liliStay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage /liliModern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow /liliYour schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins /li /ulpIf this role sounds like a good fit for you, we'd love to hear from you — apply and tell us a bit about yourself. /p /p #J-18808-Ljbffr

📌 VIP Quality Control Manager (España)
🏢 Gypsy Collective
📍 España