ppbLocation: /b Spain / Madrid / Hybrid / Remote /ppbLanguage: /b Spanish Mandatory /ppbTeam: /b Client Services /ph3About the Role /h3 pThe Technical Account Manager plays a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. You will manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. This role can be remote, based anywhere in Spain, with approximately 25% travel time on-site with customers and Maisa offices. /p h3What You'll Do /h3 h3Implementation Delivery /h3 ul liLead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements. /li liCoordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer. /li /ul h3Program Management Governance /h3 ul liEstablish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders. /li liIdentify and mitigate implementation risks through proactive program management. /li /ul h3Enablement Adoption /h3 ul liDevelop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices. /li liBuild and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities. /li /ul h3Stakeholder Management /h3 ul liServe as primary point of contact for technical and operational issues during implementation. /li liFacilitate cross-functional collaboration between customer teams and Maisa AI resources,



driving stakeholder engagement. /li /ul h3What You'll Bring /h3 h3Key Requirements /h3 ul liStrong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale. /li liStrong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite. /li liSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field. /li liDemonstrable experience leading discovery processes and process mapping using various frameworks and methodologies. /li liExcellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non‑technical stakeholders. /li liBusiness proficiency in Spanish and English; additional European languages a plus. /li liAbility to travel up to 25% of the time. /li /ul h3Desired Qualities /h3 ul liHands‑on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile). /li liBackground in process optimization, business process management, or digital transformation with track record of successful change management in large organizations. /li liSelf‑starter who thrives in fast‑paced, founder‑led environments with comfort navigating ambiguity and creating structure in undefined scenarios. /li liStrong analytical skills for tracking program metrics and demonstrating customer value. /li liWillingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact. /li /ul pMaisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. /p /p #J-18808-Ljbffr

📌 Technical Account Manager (Madrid)
🏢 Maisa
📍 Madrid