ph3Job Summary /h3 pTo provide excellent customer service through first line support to our customers as well as validating and managing customer data. /p h3Job Title /h3 pCustomer Support Advisor /p h3Location /h3 pMadrid, Spain /p h3Reporting To /h3 pCountry Manager /p h3Key Responsibilities /h3 h3Validations /h3 ul liBuild a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process. /li liValidate online questionnaires with close attention to detail and reference to standard processes and procedures. /li liAccurately log and update customer records on the status of their questionnaires. /li liAdvise and process fee payments for new and renewing customers. /li liProficient user of validation process within our business system. /li liIdentify ways in which processes and procedures can be streamlined and made more efficient. /li liActive participation in team meetings to share and communicate information. /li liConsistently meet or exceed personal targets. /li liEscalate customer issues to the Country Lead. /li /ul h3Front line customer support /h3 ul liMake 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription. /li liAccurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system. /li liProvide accurate and clear information to supplier customers,



explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers. /li liFirst line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status. /li liHandling objections with customers regarding payment of their subscription fee. /li liWorking consistently to ensure personal targets relating to call rates and outcomes are consistently met and exceeded. /li /ul h3Key Requirements /h3 h3Knowledge and experience /h3 ul liPast experience in a customer service environment /li liWorking knowledge of data management and data analysis /li liDemonstrable experience of process improvementProven track record of working to deadlines and targets /li liCustomer contact through inbound and high volume of outbound calls /li liAbility to adapt to the needs of a growing business /li /ul h3Qualifications And Skills /h3 ul liEducation to degree level or equivalent (preferable) /li liHighest accuracy and attention to detail /li liStrong organisational skills /li liDetailed working knowledge of Excel (preferably to Intermediate level)



/li liGood knowledge of other MS Office applications /li liArticulate with a confident telephone manner /li liStrong communicator with good interpersonal skills /li liCommitment to provide excellent customer service at all times /li liFlexible in approach /li liAble to multi-task /li liGood verbal and written communication skills in English, Spanish and Portuguese with good use of business language /li /ul h3Salary and remuneration /h3 pThis post will attract a competitive salary and our benefits include: /p ul liBlended working /li liCompetitive Annual Leave entitlement + Public Holidays /li liRefer a Friend scheme (applicable to some posts) /li liVaried programme of social events /li /ul h3The Company /h3 pHellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue‑chip companies and their suppliers, Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 150 employees and establishing offices across the UK, The Netherlands, Spain, Hong Kong, Australia, the United States and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth. At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. /p /p #J-18808-Ljbffr

📌 Customer Support Advisor (Madrid)
🏢 Hellios Information
📍 Madrid