Representative, Customer ServiceLocation: Madrid, Madrid, SpainCommScope is a general leader in network infrastructure, providing innovative solutions for telecom and enterprise applications. We help businesses stay connected and deliver critical services across industries, and we are committed to building a better-connected world.We are looking for Customer Service Representative to be based in Madrid, Spain working 3 days a week (Tuesday, Wednesday, and Thursday) in our office and 2 days homeworking (Monday and Friday).As a key member of our Customer Service team, you'll play a vital role in delivering exceptional customer experience.Acting as the primary point of contact for our B2B customers, you'll manage the entire order lifecycle-from order entry through to delivery and invoicing-while building strong relationships with customers, sales teams, and internal stakeholders.How You'll Help Us Connect the World- Serve as the primary point of contact for customer inquiries via phone, email, and chat, delivering outstanding customer support.- Manage the end-to-end order process in SAP, ensuring accurate order entry, issue resolution, and on-time delivery.- Work closely with customers, sales teams,



and internal stakeholders to resolve order-related issues and provide timely updates.- Prioritize and manage workload to meet deadlines in a fast-paced environment.- Collaborate across teams to continuously improve processes, participate in training, and support business initiatives.Required Skills and Qualifications- Previous experience in Customer Service or Order Management within a B2B environment- Exceptional attention to detail, time management, and organizational abilities.- Strong written and verbal communication skills.- Ability to collaborate effectively across virtual teams and time zones.- Ability to prioritize, multitask efficiently and perform under pressure.- Experience with SAP is a must- Experience in exports is advantageous- Demonstrated high-level proficiency in English and Spanish.- Strong Microsoft Office skills, particularly Excel. Experience with Power BI, Power Apps, automation tools, or advanced Excel is a plus.Learn more about how we're on a quest to connect the future and build what's next.#J-18808-Ljbffr

📌 Representative, Customer Service (Madrid)
🏢 Commscope
📍 Madrid