ppWe're looking for a bSenior Application Support Engineer (3rd level) /b to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues. /ppThis position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment. /ph3Responsibilities /h3ulliDeliver Level 3 application support for the CLM system within an agile organization /liliDiagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities /liliWork with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting /liliUse basic Java skills for application-level debugging and configuration review /liliPerform Linux/Unix administration tasks for logs, scripting, and operational maintenance /liliManage Release and Product Lifecycle processes, ensuring timely and controlled deployments /liliSupport system configuration, standard software parameterization,



and related operational activities /liliCollaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency /liliParticipate in agile ceremonies and process improvements to enhance system reliability /liliProvide on‑call support and occasional weekend availability to handle critical issues /li /ulh3Requirements /h3ulliProven experience in Level 3 application support /liliStrong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle /liliFamiliarity with banking processes including CRM, account opening, and compliance /liliBasic knowledge of Java for issue analysis /liliSolid experience with Linux/Unix systems (file navigation, scripts, log analysis) /liliExperience in Release Management and Product Lifecycle activities /liliAgile methodology experience /liliStrong problem‑solving and analytical mindset with structured approach /liliExcellent interpersonal and communication skills; able to interact with business users and IT teams /liliGraduate degree in IT or related field (or equivalent practical experience) /liliGood English skills; German language is a plus /liliSelf‑motivated, detail‑oriented, and reliable, with capability to handle on‑call and weekend shifts /li /ulh3Nice to have /h3ulliHands‑on experience with integration and automation tools for operational efficiency /liliPrevious experience in banking domain application environments using CLM solutions /liliAdditional scripting knowledge for automation (e.g., Shell, Python)



/li /ulh3We offer /h3ulliPrivate health insurance /liliEPAM Employees Stock Purchase Plan /lili100% paid sick leave /liliReferral Program /liliProfessional certification /liliLanguage courses /li /ulpEPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously. /ph3Why Join EPAM /h3h3WORK AND LIFE BALANCE /h3pEnjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays. /ph3CONTINUOUS LEARNING CULTURE /h3pCraft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses. /ph3CLEAR AND DIFFERENT CAREER PATHS /h3pGrow in engineering or managerial direction to become a People Manager, in‑depth technical specialist, Solution Architect, or Project/Delivery Manager. /ph3STRONG PROFESSIONAL COMMUNITY /h3pJoin a integral EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends. /p /p #J-18808-Ljbffr

📌 Senior Application Support Engineer (3rd Level) (Madrid)
🏢 Epam Systems
📍 Madrid