ph3Company Description /h3 pMSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries. /p h3Job Description /h3 pWe’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first‑time‑right repairs. /p h3What You’ll Do /h3 ul liServe as the first point of contact for repair requests and technical questions from technicians. /li liProvide technical support and remote guidance, using diagnostic best practices and OEM procedures. /li liCommunicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken. /li liPerform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria. /li liEscalate unresolved or complex cases to Level 2 support with complete, structured case information. /li liAdhere to established process standards, SLAs, and data quality requirements in all interactions and tools. /li liSupport and guide repairs for OTA updates and basic troubleshooting for software updates. /li liAccurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first‑repair rates. /li liCollaborate with cross‑functional teams to share recurring issues, trends, and improvement opportunities.



/li liContribute to continuous improvement by following standardized workflows and proposing process improvements. /li /ul h3Qualifications /h3 pWhat you bring /p ul liStrong experience in automotive diagnostics / technical support / workshop or field service /li liProven ability to fix complex electrical/electronic faults /li liHands‐on use of OEM diagnostic tools /li liConfidence reading wiring diagrams and technical documentation /li liExperience working with workshops, engineering, or technical teams /li liAbility to support and guide technicians /li liPreferred: experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background /li /ul h3Technical knowledge /h3 ul liModern vehicle systems: powertrain, ADAS, body electronics /li liNetworks: CAN / LIN / FlexRay /li liDiagnostic methods: root cause analysis, guided diagnostics, flashing /li /ul h3Language /h3 ul liWorking proficiency in Portuguese and professional English required (written and spoken) /li liAdditional European languages are a plus /li /ul pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr

📌 Automotive Technical Specialist (Madrid)
🏢 Msx International
📍 Madrid