ppbSummary /b The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations. /p h3What You Will Do /h3 ul liUpload and maintain customer and product information in InfoTip and other internal systems. /li liSupport the review and follow‑up of customer credit requests, coordinating with Finance and other stakeholders as needed. /li liReview and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies. /li liAssist with the management and resolution of customer complaints, working cross‑functionally to provide timely responses and corrective actions. /li liProvide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails. /li liProcess customer orders, requests, and documentation in accordance with company procedures.



/li liMonitor and maintain customer records to ensure data accuracy and compliance. /li liCollaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs. /li liTrack and follow up on open customer service issues to ensure prompt resolution. h3To Be Successful You Will Have /h3 ul liBachelor's degree or equivalent work experience preferred. /li li1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function. /li liStrong organizational skills with excellent attention to detail. /li liAbility to manage multiple priorities in a fast‑paced environment. /li liStrong communication and customer service skills. /li liProficiency in Microsoft Office applications, particularly Excel and Outlook. /li liExperience with ERP, CRM, or customer service systems is preferred. /li liFluent in Spanish and English (written and verbal). Portuguese is a plus. /li /ul pLocation: Madrid, Spain (hybrid 3 days in office) /p pReports To: After Sales and Training Manager /p /li /ul /p #J-18808-Ljbffr

📌 Customer Service Associate - Iberia (Logistics) (Madrid)
🏢 Irobot
📍 Madrid