Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.

We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy.

YOUR MISSION

Join Glovo's Integral Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development.

In this role, you will be responsible for delivering data‑driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse and to guaranteeing that Glovo’s fleet remains fair and secure.

THE JOURNEY

- Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
- Proactively address key courier-related challenges at local, regional, and global levels.




- Develop scalable self‑service dashboards and monitoring tools that empower local teams to act on quality‑related insights.
- Perform deep‑dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
- Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
- Develop analytical models and frameworks to monitor fraud risks, predict potential no‑shows, and optimize fleet distribution.
- Collaborate cross‑functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
- Step into the shoes of the couriers—understanding their pain points and motivations—to design data‑informed solutions that drive both courier satisfaction and operational excellence.

WHAT YOU WILL BRING TO THE RIDE
- Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain.
- +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actioning those insights (this is a must).
- Strong analytical and coding skills: Good in SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI).




- Strong strategic vision and business mindset.
- Excellent problem‑solving and analytical skills. Comfortable to break down complex problems into solutions.
- Comfortable working in a high‑growth and high‑performance environment, dealing with ambiguity while maintaining a positive mindset.
- Exceptional verbal and written communication skills (English is a must).
- Proactive, organized, and obsessed with detail.

BENEFITS
- Equity plan.
- Private health insurance.
- Monthly Glovo credit.
- Discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. xqbhyrx

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

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📌 Strategy & Operations- Business Analyst (España)
🏢 Delivery Hero
📍 España