h3Via TaaS - Customer Service Agent - German Market (Afternoon Shift) /h3p4 days ago Be among the first 25 applicants /ph3CPM International Contact Centre provided pay range /h3pThis range is provided by CPM International Contact Centre. Your vigente pay will be based on your skills and experience — talk with your recruiter to learn more. /ph3Base pay range /h3pstrongVia /strong is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. /ppAre you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic strongCustomer Support Agents /strong fluent in German to join our dynamic strongVia TaaS team /strong. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn about the operations, technology management, and on-demand mobility processes of our client, enabling you to provide on-demand support to customers and contribute to the client and team's goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs across Germany. /ph3What you'll be doing? /h3ullistrongKeep things running smoothly /strong by offering first-line support through phone, email,



and digital channels as needed. /lilistrongAim for 'first contact resolution' /strong to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines. /lilistrongKeep customer records updated /strong with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality. /lilistrongFoster positive interactions /strong in all communications, ensuring customers feel understood and supported. /lilistrongProvide efficient and productive support /strong to meet agreed service levels (SLA) and contact centre KPIs. /lilistrongParticipate in training and briefings /strong (both internal and external) to gain expertise and understand client and contact centre requirements. /lilistrongFollow all applicable policies and regulations /strong, including client policies, EU legal frameworks, and local government regulations. /lilistrongOffer feedback and insights /strong on areas that may lead to a poor customer experience. /lilistrongEmbodies the values /strong of the client and CPM, ensuring these are reflected in your daily work. /li /ulpAdditional details about the company's mission, benefits, and inclusive culture are included in the original description but can be summarized or omitted for brevity if needed. /p #J-18808-Ljbffr

📌 Via TaaS - Customer Service Agent - German Market (Afternoon Shift) (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona