ppVideri is the first digital transformation platform of its kind and is reinventing the digital signage world as we know it. Through an innovative combination of software, hardware, and product vision, we are changing how the world views digital marketing, digital communications and digital out of home (DOOH). /p pVideri is seeking a Customer Support Engineer to join our team. The Customer Support Engineer is responsible for assisting customers with support concerns, challenges, as well as recommending solutions to address any needs they may have. /p pThe role will partner with Product and Development teams by identifying and troubleshooting issues, researching answers, and escalating to the appropriate team when necessary. /p pbThe idóneo candidate will be required to work the hours of 9-5pm CET. /b This role is open to candidates in the Barcelona area. The candidate is expected to have a swift ramp-up period (1-3 months). /p h3Responsibilities: /h3 ul liProvide effective technical support to customer inquiries regarding our products via ticketing system, phone, and video calls in a timely manner /li liGain knowledge of our products to provide our customers with a high-level degree of service to maintain excellent customer satisfaction /li liIdentify, reproduce, and troubleshoot issues as needed /li liWrite and maintain internal and external documentation pertaining to product usage, hardware,



and software to improve our internal knowledge base /li liDevelop strong internal partnerships to resolve complex customer issues /li liCoordinate system, software, and firmware updates /li liFollow all processes and procedures, including but not limited to on call and triage rotations /li liTest and document new features; report any issues and monitor their resolutions /li liAttend internal training sessions and departmental meetings /li /ul h3About you: /h3 ul li3-5 years of customer service experience preferably in an IoT environment /li liAssociate or bachelor’s degree or college diploma, Computer Engineering or a related quantitative field /li liOperating Systems: Linux, iOS, Mac OS X, Android /li liSoftware: AWS, Python, Atlassian Suite, JSON, Zendesk, Postman, JIRA /li liProtocols: XMPP, MQTT, HTTP, TCP/IP, as well as newer messaging protocols we may implement in the future to stay ahead of the curve in an evolving industry /li liStrong verbal and written communication skills /li liAbility to predict possible issues and look for opportunities for improvement /li /ul h3Nice to Have: /h3 ul liGood to have: Audio/Video encoding, IoT devices, Wi‑Fi, and Bluetooth security protocols /li /ul pbWhat we provide: /b /p ul liCompetitive salary commensurate with experience /li liUnlimited PTO /li liRemote friendly environment /li /ul /p #J-18808-Ljbffr

📌 Support Engineer Videri (Barcelona)
🏢 XMPP Standards Foundation
📍 Barcelona