ph3About Planet /h3 pPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and headquartered in London, we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. /p h3Role Overview /h3 pWe are recruiting for a Payments Operations Support role to join our Payments Support team. The primary function of this role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels. /p h3What You Will Do /h3 ul liProvide excellent customer service by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing requests, and report generation in line with established SLAs. /li liRun all aspects of customer and financial support across a number of IT platforms, internal departments and external partners/merchants. /li liResolve issues/queries by interacting and communicating with other colleagues/departments.



/li liAdapt to a fast‑moving environment in a proactive and team‑focused manner. /li liPerform any other duties that may be required. /li liSupport inbound and outbound calls. /li liWork 24/7 in shift bases on business needs. /li /ul h3Who You Are /h3 pModest: putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them. /p pWarm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together. /p pEnthusiastic: Eager to learn and a passion for Customer Care. /p h3What You Will Need To Bring /h3 ul liProficient spoken and written English. /li liB2 Level of German is mandatory (French is a plus). /li liExperience in a similar customer support/administrative role. /li liExcellent communication skills. /li liPrevious experience in Financial Services/Payments operations is advantageous. /li liGood analytical and numerical skills, detail oriented. /li liModerate-level Microsoft Excel. /li liAbility to be flexible within a fast‑growing integral company. /li liMust display initiative and a common-sense approach. /li /ul h3Why Planet /h3 pPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. /p pWe embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow an individual to perform the essential functions of this role successfully. /p /p #J-18808-Ljbffr

📌 Merchant and Technical Support Agent with German (Madrid)
🏢 Planet
📍 Madrid