pulliLanguage classes /li /ul pbHello! /b /p pAt Factorial we're looking for a new bJunior Onboarding Specialist Small Accounts for the Italian Market /b to help us boost the company to the next level. You'll help our bnew customers /b get up and running smoothly with Factorial ensuring our clients buse the platform to its fullest /b, and gathering bcustomers' feedback /b. One of your greatest challenges will be to bmake sure /b our product can be bfully adapted to the client's needs /b. /p pReady to be part of the challenge? /p h3About The Team /h3 pOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in. /p h3What You'll Do /h3 ul liGuide New Clients to Success: Keep track of your assigned new accounts in the Italian market and help them complete their initial setup smoothly and on time. /li liSmart Quick Support: Answer setup questions via chat/ticketing and email so clients can get answers fast without waiting for a meeting. /li liFriendly Rescue Calls: When a client gets stuck or inactive for a few days, jump on a meeting to help them unblock their setup and keep moving forward. /li liWork with AI Automation: Learn to use modern AI tools and automated triggers that help you detect when a client needs help before they even ask! /li liTeam Handover: Keep the CRM updated with basic client notes so the whole process is registered and the rest of the team knows exactly how to support them after onboarding. /li /ul h3What are we looking for? /h3 ul liPassionate About Helping Others:



You genuinely enjoy solving problems for clients and giving them a great experience. /li liClear Communicator: You can explain simple setup steps clearly by text, short videos, or quick phone calls. /li liFast Learner Tech-Curious: You pick up software tools quickly and are excited to learn how AI and automation work in a real business environment. /li liOrganized Proactive: You like keeping your daily tasks in order and don't wait for problems to fix themselves. /li liLanguages: Native/Proficient level of Italian is required. Fluent English (company language). /li liBonus: Previous experience in Customer Support, Client Success, or a fast-paced environment is a plus, but passion and eagerness to learn matter most! /li /ul h3Perks of being part of Factorial /h3 ul liHigh growth, multicultural and friendly environment /li liAlan as private health insurance /li liHealthy life with Wellhub (Gyms, pools, outdoor classes) /li liSave expenses with Cobee /li liLanguage classes /li liBreakfast in the office and organic fruit /li liFood discounts with Nora /li liPet Friendly /li liMuch more that we'll spill during the interview process /li /ul h3About Factorial /h3 pbAt Factorial, we're building the leading AI Business Management Software for companies of all sizes. /b Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe's fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we'd love to /p /p #J-18808-Ljbffr

📌 CX Onboarding Specialist Small Accounts Italian Market (Barcelona)
🏢 Factorial
📍 Barcelona