ph3Responsibilities /h3ulliEnsure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers. /liliAct as the primary point of contact for the client for all types of requests. /liliManage customer communications (maintenance, events, incident management, improvement areas, technical work). /liliMonitor and improve customer satisfaction. /liliHandle all customer requests, informing management and impacted teams. /liliSupport clients during audits. /liliAct as interface between customer requests and internal departments. /liliParticipate in internal meetings related to managed accounts. /liliProvide on-call support as Head of Customer Success. /liliIdentify cross-sell/up-sell opportunities. /li /ulh3Requirements /h3ulliProven experience in customer relationship management within data centers.



/liliManaging Key Accounts /liliStrong listening and needs analysis skills. /liliAbility to coordinate and manage projects and external service providers. /liliProject management capabilities. /liliProficient with standard office tools. /liliBasic knowledge of data center technologies: power, cooling, physical security, network connectivity. /liliExcellent verbal and written communication skills. /liliStrong customer service mindset, diplomacy, and attention to detail. /liliAbility to simplify technical topics for various audiences. /liliExperience managing a technical client portfolio. /liliProficient with ITSM and CRM tools. /liliFluent in Local language; Fluent in English. /li /ul /p #J-18808-Ljbffr

📌 Senior Customer Success Manager – Strategic Accounts (Madrid)
🏢 Jobtailor
📍 Madrid