ph3Workplace Tech Engineer - (IT Support lvl 3) /h3pLocation: Madrid, MD, ES. Full‑time on‑site position. /ppMangopay is a wallet‑based payment infrastructure for organisations with complex, multi‑party fund flows. It collects payments, secures transactions, holds funds, splits money between parties, and manages payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi‑party payment flows, generating additional revenue and improving operational efficiency. /ph3Job Description /h3pThe Workplace Technology team provides technology tools so colleagues can work effortlessly. Our goal is to deliver usable technology, improve user experience, and drive value for stakeholders, enabling colleagues to collaborate and innovate. /ph3Responsibilities /h3ulliPrioritise and diagnose incidents according to agreed procedures and SLAs. /liliComplete daily IT checks, investigate causes of incidents, and seek resolutions based on SLAs. /liliBuild new laptop and desktop workstations, carry out IT deployments and moves. /liliManage company IT assets: order, maintain stock, provide to users, and track. /liliWrite and update technical and process documentation. /liliInstall and configure software for macOS, Windows, iOS, and Android. /liliAssist in maintaining office IT infrastructure,



from Wi‑Fi to server installations to telephony and video‑conference equipment. /liliPerform additional project work as instructed by management. /li /ulh3Qualifications /h3ulli5+ years of Helpdesk/ServiceDesk experience. /liliExperience with Google Workspace (G‑Suite). /liliExperience troubleshooting Mac OS iOS. /liliExposure to MDM products such as Jamf and Intune. /liliActive Directory administration experience. /liliExperience with Service Desk ticketing systems such as Jira. /liliExperience supporting Windows and Microsoft Office365 suite of products. /liliUnderstanding of basic networking (TCP/IP, DNS, DHCP, etc.). /liliDecent security awareness and expertise in maintaining related tooling (end‑point agents, user disk encryption, personal firewalls). /liliAV support experience. /li /ulh3About you /h3ulliComfortable in a fast‑paced environment, communicating daily with global teams. /liliPositive, committed, with a 'can‑do' attitude and adaptable approach. /liliProblem solver, forward thinker, self‑starter who thrives on ownership with limited oversight. /liliExcellent time management, able to manage multiple priorities and break large projects into manageable pieces. /liliExcellent verbal and written communication skills in English. /li /ul /p #J-18808-Ljbffr

📌 Workplace Tech Engineer - (IT Support lvl 3) at MANGOPAY (Madrid)
🏢 MANGOPAY
📍 Madrid