ph3Key Responsibilities /h3 ul liOversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement. /li liBuild strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty. /li liCollaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes. /li liMonitor customer usage and engagement metrics to identify opportunities for upselling and cross‑selling. /li liConduct regular check‑ins and follow‑ups to ensure customers are achieving their desired outcomes with our products. /li liGather and analyze customer feedback to inform product improvements and service enhancements. /li liDevelop and implement strategies to reduce churn and increase customer retention rates. /li /ul h3Requirements /h3 ul liFluent Danish speaker with B2 level proficiency in English.
/li liProven experience in customer relationship management or account management. /li liStrong communication and interpersonal skills, with a customer‑centric mindset. /li liAbility to analyze data and generate actionable insights to improve customer satisfaction. /li liExcellent problem‑solving skills and a proactive approach to customer support. /li liFamiliarity with CRM systems and customer engagement tools. /li /ul h3Benefits /h3 ul liCompetitive salary package with performance incentives. /li liOpportunities for professional development and career progression. /li liSupportive and collaborative work environment in Malaga. /li liRegular working hours with a focus on work‑life balance. /li /ul /p #J-18808-Ljbffr