Experteer Overview

Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar".
In this role you guide Sprinklr’s most strategic enterprise engagements, setting architectural direction at scale. You serve as a senior technical authority across AI-driven customer engagement initiatives and influence product direction through deep customer insight. You’ll own end-to-end transformation programs and establish enterprise standards for AI, data, CCaaS, and omnichannel architectures. You’ll also mentor other architects and represent Sprinklr as a thought leader in AI-powered CX.

Compensaciones / Incentivos
• Act as trusted executive advisor to large, complex enterprise customers
• Own end-to-end architectural strategy for multiyear transformation programs
• Define enterprise standards for AI, data, CCaaS, and omnichannel architectures
• Serve as final escalation point for complex integration, data, and AI challenges




• Influence Sprinklr product and platform roadmap through customer insight
• Establish reference architectures and best practices across the global Solutions Architecture organization
• Mentor Lead and Senior Solutions Architects to elevate technical excellence
• Represent Sprinklr as a thought leader in AI-powered CX and enterprise architecture

Responsabilidades
• 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments
• 5+ years leading CCaaS software architecture at xqbhyrx scale
• Deep expertise in AI, automation, and machine learning
• Proven leadership in multi-cloud, hybrid cloud, and real-time data architectures
• Strong executive presence and strategic influence
• Bachelor's degree in computer science, Mathematics, or Engineering; Master's strongly preferred

Requisitos principales
• voluntary healthcare coverage
• paid time off
• mentoring program
• career growth opportunities
• personal well-being focus

📌 Principal Solutions Architect - CCaaS (Madrid)
🏢 Sprinklr
📍 Madrid