ph3Junior System Administrator (Call center – Sprinklr Platform) /h3 p1 week ago – Be among the first 25 applicants. /p h3Overview /h3 pExoticca is a pioneering online travel agency that revolutionizes the conception, production, and e‑commerce of long‑distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best‑value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. /p h3Responsibilities /h3 ul liAssist in managing the contact center platform, ensuring it is properly configured and working, including customer contact channels such as IVR, email, chatbot, live chat, and the contact form. /li liSupport the configuration and maintenance of the knowledge base. /li liHelp ensure WFM system integration. /li liAssist in omni‑channel configuration across platforms including CRM and order management. /li liReceive and assess system change requests from various stakeholders. /li liSupport IVR system configurations, including messaging and routing. /li liCollaborate with Operations and Data Insights to suggest simple configuration improvements. /li liAssist in managing telecommunications infrastructure including local rate, toll‑free, and international direct dial network numbers. /li liParticipate in regular "mystery calls" to ensure the system works as expected. /li liHelp manage user access rights for new hires and leavers across contact center systems. /li liSupport email distribution list changes for new hires and leavers. /li liAct as a support contact for the contact center platform and escalate issues as needed.



/li /ul h3Requirements /h3 ul liSome experience or internships in managing or supporting contact center platforms is a plus, but not required. /li liB2/C1 level English (verbal, reading, writing) preferred. /li liFamiliarity with Sprinklr or similar platforms, including basic understanding of IVR, case management, email, chatbots, and assisted chat is a plus. /li liBachelor's degree in IT, engineering, or a related field is a plus but not required. /li liMotivated, eager to learn, and able to manage tasks with guidance. /li /ul h3Benefits /h3 ul liCompetitive compensation package in line with job responsibilities and experience. /li liFlexible compensation management for diet, transportation, private health insurance with Cobee. /li liOffices in Barcelona city. /li liPermanent contract from the start. /li liTravel packages at reduced prices. /li liReferral bonus for successful hires. /li liUnlimited coffee, team lunches, English lessons, bi‑annual company parties. /li liOpportunity to become part of a fun and motivated multicultural team at an agile and rapidly growing organization. /li /ul h3Seniority Level /h3 ul liInternship /li /ul h3Employment Type /h3 ul liFull‑time /li /ul h3Job Function /h3 ul liOther /li liIT Services and IT Consulting /li /ul h3Equal Opportunity Statement /h3 pExoticca is an equal‑opportunity employer. Diversity and inclusion are at our core. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by European, national, or local laws. /p /p #J-18808-Ljbffr

📌 Junior System Administrator (Call center - Sprinklr Platform) (Barcelona)
🏢 Exoticca
📍 Barcelona