ph3Role Purpose of the Position /h3 ul liTo provide efficient and courteous customer care to existing and potential customers based in the Nordic Region (Finland/Sweden). /li liTo provide the required office support for sales and support personnel. /li liHandling general enquiries from customers, sales. /li /ul h3Duties Responsibilities /h3 ul liManage the sales order process through to billing using SAP status reports, ensuring that corporate guidelines on the method of shipment are adhered to. /li liEnsure that sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes. /li liLiaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations. /li liLiaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders. /li liEnsure that quotations are raised by the sales team for any order to be processed. /li liAssist with the prompt resolution of customer queries and credit notes to aid the cash collection process. /li liEnsure that all Sales Representatives and/or customers receive a confirmation of order and that all details are checked to minimise errors in invoicing. /li liAssist with customer complaints and warranty issues to ensure customer satisfaction. /li liEnsure that subscriptions are invoiced timely and efficiently. /li liEnsure that all issued information, whether written or verbal, is both accurate and authorised.



/li liEnsure that all work is carried out in accordance with the company's quality system. /li liMaintain a comprehensive filing system in SAP. /li liArchiving and disposal of aged records in accordance with company policy. /li liOther duties as may be required by the Team Leader or Operations Manager. /li /ul h3Education / Qualifications / Experience /h3 ul liAbility to build and maintain relationships with key customers. /li liExperienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA). /li liExcellent communication skills, both verbal and written. /li liExcellent PC skills including MS Office suite. /li liConfidence to work on own initiative. /li liOrganised and thorough with strong attention to detail. /li liAbility to work under pressure and meet deadlines. /li liAdaptable to meet the dynamic and changing needs of the business. /li /ul h3Language Requirements /h3 ul liFinnish (fluent written and verbal) is a prerequisite. /li liSwedish (fluent written and verbal) is a strong advantage. /li liEnglish (fluent written and verbal) is a prerequisite. /li liAny additional language is a further advantage. /li /ul h3Benefits /h3 ul liTicket Restaurants benefit (€2,420 net per year). /li liLife insurance paid by the company. /li liOption to enrol at any time in private medical insurance with Adeslas. /li liModern office in Sants, Barcelona. /li liRemote work policy: €250 gross per year provided to cover internet and home-office expenses. /li /ul /p #J-18808-Ljbffr

📌 Customer Care Coordinator – Nordic Region (Finland/Sweden) (Barcelona)
🏢 Leica Geosystems
📍 Barcelona