ph3Customer Success Specialist - Polish Market /h3 /brpBarcelona /p /brh3Join our Movement and Champion Restaurant Culture! /h3 /brpAt TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. /p /brul /brliOnboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption. /li /brliPartner with the Inside Sales team during the pre-sales process providing product expertise and tailored solutions to prospective restaurant partners. /li /brliAfter onboarding, take ownership of the account and be their main point of contact for any support guidance to optimize TheFork Manager usage experience. /li /brliGuide partner restaurants through the platform’s core features: booking widget, availability setup, table and service management, and more. /li /brliAct as a trusted advisor, helping restaurants streamline their operations and digitize their booking processes. /li /brliProactively identify opportunities for retraining and offer refresh sessions as needed.



/li /brliCollect and share feedback from partners to help improve our onboarding flow and user experience. /li /brliCollaborate closely with Sales, and Product team to ensure alignment and deliver consistent value across the customer journey. /li /brliStay up to date with product developments and ensure your stakeholders are informed. /li /br /ul /brh3Who you are: /h3 /brul /brliExperience in training, onboarding, account management or customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus. /li /brliFluent in Polish English; additional languages like Ukrainian, German, French, or Spanish are a plus. /li /brliConfident communicator who can simplify complex tools and engage a variety of customer profiles. /li /brliEmpathetic, collaborative, and passionate about helping people succeed with technology. /li /brliProactive resourceful, with a sense of ownership adaptability. /li /brliComfortable working cross-functionally and navigating ambiguity in a fast-moving pilot context. /li /brliFamiliar with CRM tools like Salesforce is a plus. /li /br /ul /brh3What we offer you: /h3 /brul /brliFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)



/li /brliCompetitive fixed salary and bonus /li /brliLunch vouchers available for each working day (because yes, we like to try our best restaurants) /li /brliInternational teams and a multicultural environment spanning 10 offices across Europe /li /brliHighly inclusive working environment /li /brliLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /li /brliContinuous learning and development programs /li /brliFree access to the Calm app to help you build resilience wherever you are in your mental health journey /li /brliDedicated parental leave and caregiver leave policies (12 weeks fully paid) /li /brliA program dedicated to helping you have the best work/life balance /li /brliHealth insurance fully covered by the company /li /brliLife Disability Insurance at no cost to the employee /li /brliAmazing offices with dining, a coffee point on each floor, and leisure area /li /br /ul /brpWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. /p /p #J-18808-Ljbffr

📌 Customer Success Specialist - Polish Market (Bellprat)
🏢 The Fork
📍 Bellprat