About the Role

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Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities

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- Develop and maintain scalable software systems that power AI‑driven customer support.

- Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.

- Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.

- Mentor junior engineers and influence product direction.

Qualifications

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- 5+ years of experience building scalable software systems.

- Full‑stack experience (backend and frontend).





- Strong problem‑solving skills and a passion for turning complex problems into elegant solutions.

- Curiosity, humility, and a willingness to grow at any seniority.

- Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Location & Work

Must be legally eligible to work in France, Belgium, Spain, or Canada (Toronto only). Remote work flexibility is offered, but in‑person collaboration is valued.

Benefits & Culture

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- Stimulatory environment with perks that promote happiness, efficiency, and quality collaboration.

- Strong culture guided by a set of values that foster innovation and engagement.

- Learning environment with distributed ownership and daily deployments.

Equal Opportunity

Alan is an equal opportunity employer. xqbhyrx We encourage applications from people of all backgrounds, especially underrepresented groups.

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📌 Fullstack Software Engineer (x/f/m) - Care Expert Copilot (Madrid)
🏢 Alan
📍 Madrid