ppAt Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Assistant / Telephone Operator to join our Front Office team. As the welcoming voice of the hotel, this role is ideal for someone who thrives in a fast‑paced, international environment and takes pride in creating positive first impressions. Every interaction you handle will reflect our commitment to personalized service, care, and excellence. /p h3About The Role /h3 pAs a Guest Assistant / Telephone Operator, you will be a key point of contact for our guests, managing internal and external communications with professionalism, warmth, and efficiency. You will support daily Front Office operations by ensuring that guest requests are handled accurately and promptly, contributing to a seamless and memorable guest experience. /p pThis is an operational full‑time position offered on a permanent contract, with rotating shifts according to hotel needs, including weekends and public holidays. You will work closely with Front Office, Reservations, Concierge, and other hotel departments. /p h3Key Responsibilities /h3 h3Guest Communication Telephone Operations /h3 ul liAct as the first point of contact for guests by handling all internal and external calls in a professional, friendly, and efficient manner /li liProvide accurate information about hotel services, facilities, and operations,



ensuring every guest feels welcomed and well cared for from the first interaction /li liRoute calls correctly and follow up when necessary to ensure guest satisfaction /li /ul h3Personalized Guest Service /h3 ul liDeliver personalized assistance by understanding guest needs and offering solutions that enhance their stay /li liSupport guest requests and inquiries with ownership, attention to detail, and genuine care /li liContribute to a seamless and memorable guest journey before, during, and after the stay /li /ul h3Coordination Internal Collaboration /h3 ul liBuild strong working relationships with internal departments and external partners, maintaining a collaborative approach at all times /li liCommunicate guest requests and relevant information clearly to ensure smooth operations across teams /li liSupport the Front Office team in daily operational needs /li /ul h3Systems, Accuracy Confidentiality /h3 ul liMaintain accuracy and confidentiality when handling guest information across systems (PMS, Reservations, Guest Requests) /li liEnsure guest data is managed in compliance with privacy and data protection standards /li liStay informed and proactive by keeping up to date with hotel services, events, and promotions /li /ul h3Operational Support /h3 ul liProvide support to the Front Office Management team with additional administrative or operational tasks as required /li liContribute to continuous service improvement initiatives and uphold Hyatt brand standards /li /ul h3Qualifications Requirements /h3 ul liA genuine passion for hospitality and helping others /li liExcellent communication skills and a natural ability to connect with people /li liFluency in English and Spanish is required; additional languages are a strong plus /li liPrevious experience in a customer service or Front Office role is an advantage /li liAbility to adapt to a fast‑paced environment with flexibility in scheduling /li liStrong attention to detail, accuracy, and a proactive mindset /li liComfortable working with hotel systems (PMS, Reservations); experience with Opera is a plus /li /ul h3Care Connects Us – Do Our Values Speak to You? /h3 pAt Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day. /p pJoining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self. /p h3What You’ll Love About Us /h3 ul liSpecial Hyatt hotel rates for you, your family, and friends from day one /li liDiscounts at hotel restaurants and bars /li liEmployee restaurant offering nutritious and varied daily menus /li liAccess to a wellbeing platform focused on mental health and personal growth /li liContinuous learning, development programs, and integral career opportunities across Hyatt hotels worldwide /li /ul h3Be Part of Something GRAND /h3 pWith more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters. /p pJoin the Grand Hyatt Barcelona team and become your best version. /p /p #J-18808-Ljbffr

📌 Guest Assistant / Telephone Operator (Barcelona)
🏢 Grand Hyatt
📍 Barcelona