ppRole Type: Backfill /p pContract duration: 1 year (extendable) /p pContract Type: Freelance / B2B contract /p pExperience Required: More than 3 years IT Support. /p h3Responsibilities /h3 ol liProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /li liHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /li liManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /li liDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /li liAdministered approved software installations, updates, and security patching in coordination with IT policies. /li liProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.



/li liEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /li liOffered VIP support and acted as the primary onsite contact during critical escalations or outages. /li liSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /li liAssisted with Active Directory tasks, basic user account management, and smart hands support. /li liMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /li liDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /li liFollowed ITIL practices for incident, problem, and service request management in corporate environments. /li /ol /p #J-18808-Ljbffr

📌 Information Technology Specialist (País Vasco)
🏢 Sharp Brains
📍 País Vasco