ph3About Stark /h3 pStark builds the world’s most powerful electric motorcycles. From the VARG MX to the road‑legal VARG EX SM, our bikes have won world championships and are engineered to outperform any combustion engine. /p pWe’re based in Sant Boi, Barcelona, growing fast (77% year‑on‑year). Our mission is to lead the way toward a sustainable motorcycle industry, reducing plastic and CO₂ pollution by building sustainable products that are superior in performance, emotion and design. /p h3The Role /h3 pOwn the operational execution of the sales‑order lifecycle across all company systems, ensuring every order is correctly entered, modified, fulfilled and closed. Maintain end‑to‑end visibility of the general order portfolio, proactively identify risks, remove blockers and coordinate cross‑functional actions to ensure customer commitments are met, and serve as the single fast response point for order‑status questions from sales, dealers and customers. /p h3What You’ll Do /h3 h3Order processing fulfillment /h3 ul liProcess and validate incoming sales orders (B2C and dealer) in Business Central / e‑commerce. /li liTrack orders through to fulfilment; proactively flag stuck or blocked orders and chase them to resolution. /li liMonitor order aging, fulfilment performance and operational SLAs, proactively identifying delays before they impact customers. /li liCoordinate with internal stakeholders on order processing, shipment, and fulfilment. /li liExecute order modifications, line changes and cancellations following defined rules. /li liAssign VINs in line with sales requests while ensuring compliance with internal processes. /li liProvide operational support to the Service team for VIN reassignments. /li liMaintain accurate order status and data consistency across all systems. /li liMaintain complete operational visibility of all customer orders and understand the reason behind every status. /li liOwn order modifications within defined authority,



ensuring changes are compliant with business rules and considering impact on other stakeholders. /li liEnsure orders progress through correct statuses in line with SLAs and business requirements. /li liMaintain accuracy of key order data such as pricing, shipping, payment, allocation and other operational attributes. /li liProactively identify and resolve order discrepancies between systems. /li /ul h3Support Queue Management /h3 ul liOwn the order management queue: triage incoming requests, resolve what is in scope, route the rest to the right owner. /li liHandle order‑related Zendesk tickets and keep the case record clean. /li liServe as the single fast response point for order‑status questions from sales reps, dealers and customers. /li /ul h3Escalation Business Development /h3 ul liEscalate operational issues whenever agreed SLAs or customer commitments are at risk, coordinating the appropriate stakeholders until resolution. /li liIdentify recurring process inefficiencies and drive improvement initiatives by working with process owners to simplify, automate, and strengthen the order management workflow. /li /ul h3What you will bring to Stark /h3 h3Required /h3 ul liStrong systems aptitude with Business Central, ERP, and order management systems. /li liHigh attention to detail and data accuracy. /li liStrong prioritization skills, managing multiple orders and competing priorities in a fast‑paced environment. /li liExcellent organizational and coordination skills. /li liStrong written and verbal communication skills, collaborating effectively across teams and partners.



/li liFluent English (written and spoken). /li liProblem‑solving and troubleshooting mindset. /li liProcess discipline and ability to follow structured workflows accurately. /li liAbility to work collaboratively in cross‑functional teams. /li liStructured, proactive and solution‑oriented approach. /li liPositive, customer‑focused and service‑oriented attitude. /li /ul h3Preferred /h3 ul liBachelor’s or Master’s degree in Business, Supply Chain, Operations, Engineering or a related field. /li liExperience with Business Central (Navision or Microsoft Dynamics), CRM, ERP or order management platforms. /li liExperience in e‑commerce, automotive, motorcycle or electric mobility industries. /li liFamiliarity with dealer networks, warranty operations or accounts coordination. /li liAdditional languages are an advantage. /li /ul h3Why work with us /h3 ul liThe chance to work on a product people are genuinely passionate about. /li liA fast‑growing company with real momentum. /li liA creative, international team based in Barcelona. /li liCompetitive salary and benefits package. /li liDirect access to riders, race teams, and the product—this is not a remote‑from‑the‑product role. /li liSubsidised lunch in our in‑house restaurant. /li liFree access to our in‑house gym (including weekends!). /li li30 days of paid vacation. /li /ul h3Accessibility /h3 pWe are committed to creating an inclusive environment where everyone, regardless of gender identity, sexual orientation, race, religion, age, neurodiversity or disability, feels a true sense of belonging. If you require any reasonable adjustments during the application or interview process (such as assistive technology, extra time or a specific format), please let us know at /p pWe encourage applications from under‑represented groups and are excited to see how your unique perspective can help us grow. /p /p #J-18808-Ljbffr

📌 Order Management Specialist (Barcelona)
🏢 Stark Future
📍 Barcelona