ph3Company description /h3pPublicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Leo Constellation: Publicis Spain, Leo Spain; Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. /ph3Overview /h3pWe are looking for a bSenior Product Service Designer /b with strong experience in UX, digital product design, and service design. This person will join a consulting environment, working on high-impact projects across different brands, industries, and product ecosystems. /ppbProfessional English is essential /b, as the role involves collaborating with international clients and teams through meetings, workshops, presentations, and day-to-day project work. /ppWe are looking for someone who can understand complex challenges, identify both user and business needs, and transform them into valuable, usable, and feasible products and services. The ideal candidate is autonomous, strategic, and comfortable leading design processes from research and discovery through implementation and validation. /ppThe role requires a strong UX mindset, experience with human-centered design methodologies, and the ability to collaborate with multidisciplinary teams including strategy, business, data, technology, content, and creative specialists. /ph3Responsibilities /h3ulliDefine digital products, services, and experiences from a strategic and user-centered perspective. /li /ululliUnderstand user, client, and business needs to identify challenges, opportunities, and improvement areas. /li /ululliPlan and conduct qualitative and quantitative research activities, including interviews, usability testing, behavioral analysis, benchmarks, desk research, and data analysis. /li /ululliSynthesize research findings into actionable insights, design principles, and opportunities. /li /ululliDesign information architecture, user flows, customer journeys, service blueprints, experience maps, and interaction models. /li /ululliCreate product and service concepts that connect user needs, business objectives, and technological capabilities. /li /ululliDesign wireframes, interfaces, and prototypes of varying levels of fidelity using Figma. /li /ululliPlan, facilitate, and document discovery, ideation, prioritization, and co-creation workshops with clients and internal teams. /li /ululliValidate hypotheses and solutions through user testing and iterative design processes. /li /ululliCollaborate closely with strategy, content, creative, data, and technology teams to deliver holistic solutions. /li /ululliWork alongside development teams to ensure design quality and consistency during implementation. /li /ululliContribute to the creation and evolution of design systems, interaction patterns, and component libraries. /li /ululliPresent and defend design decisions to clients, stakeholders, and international teams. /li /ululliIdentify innovation opportunities and introduce new methodologies, tools, and approaches. /li /ululliSupport the growth and maturity of design practices and mentor less experienced designers when needed. /li /ulh3Qualifications /h3ulli5+ years of experience in UX Design, Product Design, Service Design, or related disciplines. /liliProven experience working on digital products, applications, web platforms, e-commerce solutions, or service ecosystems. /liliStrong knowledge of human-centered design,



UX research, information architecture, accessibility, interaction design, and user validation methodologies. /liliExperience designing services and mapping complex experiences through customer journeys, service blueprints, stakeholder maps, flows, and similar artifacts. /liliAbility to connect user needs, business goals, and technological constraints. /liliExperience managing projects throughout the entire design lifecycle: discovery, definition, conceptualization, design, validation, delivery, and implementation. /liliAdvanced proficiency in Figma, including components, auto layout, variables, libraries, prototyping, and documentation. /liliAbility to create clear, accessible, consistent, and effective digital interfaces. /liliExperience working with design systems and interaction patterns. /liliExperience planning and facilitating workshops with clients, users, and multidisciplinary teams. /liliStrong collaboration skills with development teams and implementation follow-up. /liliExcellent communication and presentation skills, with the ability to articulate and document design decisions clearly. /liliStrong prioritization, autonomy, and results-oriented mindset in agile environments managing multiple projects simultaneously. /liliCritical thinking, curiosity, and the ability to navigate ambiguous challenges. /liliProfessional English level, minimum advanced B2 and ideally C1, with confidence facilitating workshops, presenting solutions, and working daily in English. /liliPortfolio required, showcasing UX, product, and service design case studies, including problem definition, process, key decisions, role played, and impact achieved. /li /ulh3Nice to Have /h3ulliPrevious experience in consulting, agencies, or multi-client environments. /liliExperience working directly with clients and stakeholders at different levels of seniority. /liliInternational project experience and collaboration with distributed teams. /liliExperience in service design and business process transformation projects, both digital and omnichannel. /liliKnowledge of accessibility standards and WCAG guidelines. /liliExperience using product metrics, digital analytics, and success measurement frameworks. /liliExperience in Content Design, UX Writing, or collaboration with content teams. /liliStrong visual design skills, including composition, hierarchy, typography, color, and digital art direction. /liliExperience with motion design, micro-interactions, or advanced prototyping. /liliFamiliarity with Jira, Confluence, Miro, FigJam, or similar tools. /liliPractical and responsible use of AI tools for research, ideation, design, and documentation. /liliExperience mentoring or supporting junior designers. /li /ulh3Personal Competencies /h3ulliStrong empathy and listening skills towards users, clients, and colleagues. /liliExcellent communication skills in both Spanish and English. /liliAbility to defend design decisions and manage feedback constructively. /liliCollaborative mindset and ease working across different disciplines. /liliAdaptability to different industries, clients, and levels of digital maturity.



/liliAttention to detail while maintaining a holistic view of the product or service. /liliCuriosity, continuous learning, and motivation to tackle new challenges. /liliProactive attitude towards identifying problems and driving improvements. /li /ulh3Minimum Requirements /h3ulli5+ years of professional experience in Product Design, UX Design, or Service Design. /lili4+ years of hands‑on experience working with Figma. /liliDemonstrated experience in research, ideation, design, and validation of digital products. /liliAdvanced professional English (minimum B2). /liliUpdated portfolio focused on UX, Product Design, and Service Design case studies. /li /ulh3Additional information /h3h3Why join us? Because we offer reasons such as: /h3ullibFlexible Benefits (Coverflex): /bEnjoy more than just work with adaptable compensation including meal vouchers, health insurance, transportation, and more. /lilibGrowth Opportunities: /bYou can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. /lilibFree Online Training: /bYou can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". /lilibPartner Certifications: /bYou'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. /lilibWork from anywhere: /bTelecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. /lilibAttractive holidays package /bincluding your birthday Advertising Day off plus some additional days off. Rest is also important! /lilibWell-being: /bWe prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. /li /ulpEmployee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions. /ppWe are certified as a bGreat Place to Work /b, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! /ppHere at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. /ppIf you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. /ppAll employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas. /p /p #J-18808-Ljbffr

📌 Product & Service Designer (Madrid)
🏢 Publicis Groupe
📍 Madrid