ph3Job Description /h3 pReady to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate bCruise Expert /b to be the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a integral brand that celebrates adventure. /p h3Who we are: /h3 pWelcome to our global community! We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard. /p h3How You´ll Live Your Ambition /h3 pBased in our bBarcelona /boffice, you’ll be the voice of our cruise brand, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers. /p h3Demonstrate your passion /h3 ul liHandle incoming sales calls from potential customers. /li liMake outbound campaign calls using lists generated by the activation team. /li liHandle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration). /li liProvide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels. /li liProcess reservation changes according to policies and availability.



/li liFollow up on callback requests coming from web options. /li liManage non-voice written channels (emails) with commercial and professional approach. /li liIdentify and assess customers’ needs to achieve satisfaction /li /ul h3Get things right /h3 ul liBuild sustainable relationships and trust with customer accounts through open and interactive communication /li liProvide accurate, valid, and complete information by using the right methods/tools /li liMeet personal/customer service team sales targets and call handling quotas /li liTake the extra mile to engage customers /li liYou will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests! /li /ul h3What makes you unique: /h3 ul liA fluent level in any of the following languages: GERMAN, FRENCH, ITALIAN or SPANISH with exceptional grammar and spelling skills, both spoken and written /li liCustomer care sales experience /li liAbility to communicate clearly and capture customer attention, generating emotional impact and authentic connection. /li liActive listening to identify business needs and opportunities accurately. /li liTalent to generate trust, build relationships and close deals by analyzing information and using it strategically. /li liAbility to communicate in a clear, empathetic and emotionally connected manner.



/li liFocus on conflict resolution and delivery of practical and effective solutions. /li liAbility to handle objections and resolve conflicts with empathy, always focused on achieving business goals. /li liAbility to multi-task, prioritize, and manage time effectively /li liAchievement and goal-oriented /li liMotivated and self-starter /li /ul h3Your Employment: /h3 ul liFull-time or Part-time contract /li liHybrid /li liSalary range: 21.000 - 27.000€ based on skills, language proficiency and professional experience. /li liRestaurant ticket /li liSoft Landing Package (for those relocating from outside Spain – Europe only) /li /ul h3Why Costa: /h3 ul liAmazing office located at TORRE MAPFRE, iconic Barcelona’s skyscraper, next to the beach on the seafront. /li liFree after-work activities (Yoga, CrossFit, Team drinks, etc.) /li liGrowth opportunities and professional development /li li2 free cruises per year for employees and family members /li /ul h3Inclusion Belonging /h3 pCosta is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. /p pAt Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people. /p h3Additional Info /h3 pCV Format: you can attach your CV in PDF or Word format /p pBring your ambitions to life. Join us and discover our ocean of possibilities! /p p#Costa /p /p #J-18808-Ljbffr

📌 Cruise Expert (Barcelona)
🏢 Costa Crociere
📍 Barcelona